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WorksheetsTS5015FP_C1_Prepare for Guest Arrival
Total questions: 30
Worksheet time: 20mins
Accommodation that range from a few rooms to 20-30 guestrooms providing limited service is known as (a)
Accommodation with shared facilities and communal areas and usually catered for students and young adults are known as (a)
Motels are also known as (a)
Smaller sized hotels with uniquely designed interiors as well as maintaining luxurious accommodations are known as
(a)
Accommodations that offer room sale structures like 4-6 hour slots , half day or full day service are known as
(a)
Discretionary travel means that
the traveller has the choice on where and when to go.
the traveller has no choice on where and when to go.
the company will decide when the travel will take place.
the company will decide if the trip is covered by the company.
Give an example of a type of company that uses travel as an incentive tool.
(a)
Which of the following are accommodation needs of leisure guests?
near industrial estates
near public transportation
accessibility to tourist attractions
quality room amenities
The advantages of a chain hotel is that
there is autonomy
there is flexibility in management
there is strong brand identity through promotion
marketing can be customised to specific locations
The advantages of running an independent hotel is that
lesser money is spent in advertising
there is volume purchasing power
it can easily adapt to ever changing market conditions.
there is strong brand identity
Monica has capital to venture into the hotel business. Currently, she is running a Food and Beverage business and she has no expertise and no time to run the hotel business. Which method of operation can she opt?
Management Contract
Franchise
Define Franchising
Brand owner pays franchisee a fee so that they can run the operations for him.
Franchisor licenses the use of its business model, the brand and the rights to sell its branded products to the franchisee at a fee
The hotel management company runs the hotel operations on behalf of the franchisee
Management company pays the franchisor money to run the operations for them.
Hotel Gold has 150 rooms. It is classified as a
small
medium
large
very large
Hotel One World has 3751 rooms. It is classified as
a large hotel
a very large hotel
an enormous hotel
an extra large hotel
Besides the number of rooms in the hotel, a hotel can also be classified by
number of restaurants
types of rooms it has
type of services available in the hotel
number of floors
STB uses a hotel tiering system to classify the hotels. Define the tiers (lowest to highest tier)
upscale-luxury-midtier-economy
basic-superior-deluxe-executive
economy-midtier-upscale-luxury
tier1-tier2-tier3-tier4
Which sub-department in Front Office handles guests who stay on premier floors and the job scope includes F&B and Front Office
(a)
Identify the report that is used to check for reservations that were not cancelled and the guest did not turn up for it.
arrival report
no-show report
reservation report
same day arrival report
Which one of the following is NOT a cost centre?
Telephone Department
Security
Engineering
Housekeeping
Why is it important to maintain guest history?
prepare amenities for future stays
serve guest needs better
Can categorise guest according to the amount they spent.
develop marketing strategies to increase business
What are benefits of going green?
Immense cost savings
Company is more productive
Guest loyalty is enhanced
Company has better corporate image
Which one of the following practices is NOT "Green"?
planting trees around the hotel.
using a cloud computing system which requires no hardware
providing bottled 500ml water in guestrooms
recycling soap
Which report will make it easier for you to carry our pre-registration for last minute guests?
in house guest list
reservation report
vip report
same day arrival report
Bed and Breakfast Inns
provide long term or permanent accommodation
provide limited service and overnight lodging in a private home
are special interest accommodations that cater mainly to leisure travellers.
cater primarily to business travellers and are usually located in city centres.
Janica, the FOA at Hotel Leonis has just met and checked in a famous singer from the US who will be staying in the hotel all of next week. She called her friend Stella to share this information as she knows that Stella is a big fan. Which ethic has Janicabreached?
Copyrights.
Confidentiality
Company interests.
Conflict of interests.
When Inca travels to Singapore, he barely has 4 to 6 hours layovers before he has to catch a connecting flight to Melbourne. As such, he has very limited time to meet with his clients.
What type of accommodation would you recommend to Inca for his stay in Singapore?
Transit hotel
Motor inn
Service apartment
city hotel
(The company has noticed that the business in Shanghai is increasing and they would like to temporarily relocate John there for 6 months, to help build the business.
What type of accommodation would be the most appropriate for this extended stay?
Bed and breakfast inn
Service apartment
Commercial hotel
all suite
Moana, the Training Manager, duplicates the training materials she obtained while attending a training and uses it to conduct her own training at the hotel. What did she breach?
(a)
When Catalina visits America, she finds it easier to drive to meet with her clients in different states. Sometimes the drive is too long and Catalina has to pullover to rest overnight. What type of accommodation is good for her?
(a)
A room attendant takes home a bar of soap from the hotel. This act is known as
(a)
