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WorksheetsRTM Unit 4
Total questions: 11
Worksheet time: 6mins
Customer feedback allows company to understand how people rate and use products vs competitive products. This is importance of
function
market trend
significance
identification
Satisfied and motivated employees will create higher
staff turnover
customer satisfaction
social listening
educational level
What is the role of employee when he/she gives feedback on group morale and working environment?
Evaluator
Team leader
Internal customer
External customer
Which of the following is NOT a guideline of a good survey?
Use open-ended questions
Assure customers of a speedy response
Make rating scales consistent
Ask only questions that fulfill the end goal
S introduces new nail polish on Facebook & receives enquiry & compliment. Which method did S use?
Questionnaire
Focus group
Front-line staff
Social listening
Staff don't give honest feedback as they don’t feel comfortable. What should manager practise?
Show mutual respect
Listen to team leaders/supervisors first
Reduce the punishment if the feedback is not constructive.
Top management needs to open their office doors at all time.
Which of the following is an example of "Input" when measuring productivity of a company?
Cost of labour
No. of goods sold
Total sales quantity
No. of customers served
In retail service sector, "sales per customer" is an indicator to measure
service quality
efficiency of equipment
customer satisfaction
effectiveness of marketing strategy
An example of capital is
customers
land
salaries
sales
One way to obtain feedback from staff is
team feedback
social listening
usability test
One of the ways to increase productivity is to
increase input
decrease output
decrease input
decrease profit
