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WorksheetsCostumer Service Basics
Total questions: 10
Worksheet time: 5mins
Being polite is not important when working in a call center.
True
False
Saying: "Tell me your name" is not a good idea
I agree
I disagree
What´s the first step?
Introduce yourself
Say hello
Introduce your company/ organization
What´s the second step?
Say hello
Introduce your company
Introduce yourself
What´s the third step?
Introduce yourself
Introduce your company
Say hello
Those are examples of polite words, except:
Thank you!
OK
Please
We can say ¨Thanks for choosing us¨ ...
at the beginning of the call
at the end of the call
"How can I help you?" is an example of...
Willingness to help
Ask for info. (name, ID, etc)
Care about their time
Placing customers on hold without saying them is a good idea.
Yes
No
Asking "Is there something else I can do for you?" is a good idea.
I agree
I don´t agree
