WorksheetsProStart 1 Chapter 22: Introduction to Management
Total questions: 10
Worksheet time: 5mins
An operation's vision statement serves to communicate
what the organization wants to be in the future
what the organization wants to do right now
whom the organization is currently serving
when the organization was created and its history
"Making a list of the steps that need to be taken to change the current policy" might be which step of the problem-sovling model?
Select the best solution
Implement the action plan
Develop an action plan
Define the problem
Employees respond to and are more easily motivated by managers when
the manager lets them take home extra food from the evening
the employees respect and trust the manager
the manager posts the schedule 1 day prior to the schedule starting
the employees are permitted to choose the uniform
What can be an important tool for managers to use to communicate specific task standards and responsibilities to an employee?
employee handbooks
to-do list
goal setting
job descriptions
A mission statement describes what a company wants to do
right now
in 2 years
next year
in general in the future
Which of the following is NOT a behavior of a good leader?
Help a coworker learn a better way to complete a task
Work hard to model and demonstrate expected behavior
Avoid telling others what is expected of them
Treat everyone fairly
The first step to solving a problem is to
document the problem
define the problem
develop an action plan
determine the root cause
One of a manager's responsibilities is
asking the sous chef to prep ingredients
creating recipes
greeting and seating guests
food costing
"Guests are complaining that they are waiting too long to be seated" is an example of what in the problem solving model?
Develop and action plan
Select the best solution
Determine the root cause
Define the problem
A specific description or statement of what a manager wants to acheive is known as
a goal
an objective
a mission
a vision
