I always get very (a)   when I go to a wedding. EMOTION

These ideas from the agency are very (a)   – we’ve seen them a hundred times before. IMAGINE

For me, it’s (a)   to take that route, when we could go another way and get there much faster. LOGIC

The sales assistant didn’t behave very (a)   – she told me that the dress looked awful on me! PROFESSION

They act very (a)   towards people who are different to them. OFFEND

‘I’m going to work on improving my listening skills,’ said the teenager. GOING

The teenager said she (a)   work on improving her listening skills.

‘Our travel agent won’t give us a refund for our holiday,’ the woman complained. REFUSE

The woman complained that the travel agent (a)   give her a refund.

My cousin’s home is in Helsinki. It is a very cosmopolitan city. LIVES

Helsinki, (a)   , is a very cosmopolitan city.

‘I will continue learning English next year because I really enjoyed it this year,’ the student said. LEARNING

The student said that she (a)   English next year because she had really enjoyed it this year.

‘I have already spoken to two customer service advisors today!’ the customer told me. SPOKEN

The customer told me that she (a)   to two customer service advisors that day.

A colleague of mine never listens to people properly and nobody in the office likes her. LISTENS

A colleague of mine (a)   to people properly is very unpopular in the office.

‘We will be introducing an innovative new way of dealing with customer complaints,’ the company announced. would

The company announced that they (a)   an innovative new way of dealing with customer complaints.

Jack said 'I didn't cheat during exams' DENY

He (a)   during exams

'Don't call the customer service' NOT

He persuaded me (a)   the customer service.