WorksheetsCA Development Quizizz
Total questions: 15
Worksheet time: 8mins
What is Service Culture in Telekom Malaysia?
Service culture is to create a value for internal & external customer who give benefit to Telekom Malaysia
Service culture is taking action to create value for customer
Service culture is a shared value where everyone is
focused on creating CX Mindset as value that bring
impact to internal & external customer of Telekom
Malaysia
Service culture is a shared purposed where everyone is
focused on creating CX Mindset as value that bring
impact to internal & external customer of Telekom
Malaysia
Which one is not a type of performer in Employee Quadrant?
Superstar
Comet
Meteorite
Asteroid
'Apa itu Servis?'
"Servis/Perkhidmatan adalah kerja yang dilakukan oleh seseorang individu atau sekumpulan individu yang memberi makna kepada orang lain. Ini termasuk
memberikan tenaga, kemahiran, kepakaran dan
pengalaman yang memberi manfaat kepada
orang lain atau pelanggan
"Servis/Perkhidmatan adalah kerja yang dilakukan oleh seseorang individu atau sekumpulan individu yang memberi memori kepada orang lain.
"Servis/Perkhidmatan adalah kerja yang dilakukan oleh seseorang individu atau sekumpulan individu yang memberikan tenaga, kemahiran, kepakaran dan pengalaman yang memberi manfaat kepada orang lain atau pelanggan"
"Servis/Perkhidmatan adalah memberikan tenaga, kemahiran, kepakaran dan pengalaman yang memberi manfaat kepada orang lain atau pelanggan"
What is 5 level of service?
Bare minimum, ordinary, extra ordinary, surprising, top notch
Bare minimize, ordinary, extra ordinary, surprising, top notch
Bare minimum, ordinary, extra ordinary, surprising, top north
Bare minimize, ordinary, extra ordinary, surprising, top north
During Jom Bersama GCEO, Dato' Nor Kamarul have introduced the Focus of 2020. Which of the following is NOT the Focus of 2020 on Core Strategy at Telekom Malaysia?
Generate revenue (Menjana hasil)
Customer Excellence (Kecemerlangan pelanggan)
Make a profit (Menjana untung)
Superb network (Rangkaian unggul)
In Service Culture, there is an application have been developed for a bite size learning. What is the application name?
Edubite
Eduserve
Educircle
Eduserviceculture
Emotions and logical will influence the customer's decision to buy. Right or wrong?
Right
Wrong
There are four guiding principle in Power Phrases. Which one is not a guiding principle in Power Phrases.
Timeline
Personal impact
The power of justification
Further clarification
Which are the following flow to unleash the Catalyst Agent in you?
Aware, Shape, Shake & Action
Aware, Shake, Shape & Action
Action, Shape, Shake & Aware
Action, Shake, Shape & Aware
'Apakah peranan Catalyst Agent?'
Conduct peptalk/rollcall
Memberi maksud 'Servis' di TM
Berkongsi maklumat
Meningkatkan kesedaran terhadap perkhidmatan
There are 4 steps for CA Development Program. Please choose the correct answer.
Identify strengths & improvement, clear out your vision, build individual development program, review and adapt
Clear out your vision, identify strengths & improvement, build individual development program, review and adapt
Clear out your vision, build individual development program, identify strengths & improvement, review and adapt
Identify strengths & improvement, build individual development program, clear out your vision, review and adapt
Why Power Intro is important during presentation/public speaking? (The answer is more than one)
Give right impression about the content and you!
Reduce ‘Time wasters’
To keep people connected
To make life easier
As a CA, they must equipped with the 6 essence for the delivery Service Culture Program. Which are the following is the correct essence? (The answer is more than one)
High energy
Voice quality
Active audience participation
Visual influence
What is AAP definition?
Active Audience Participation
Activate Audience Participation
Active Audience Portion
Active Audience Partly
According to Prof. Carol Dweck, there are 2 types of mindset. What are the 2 types of mindset?
Fixed vs Genius Mindset
Fixed vs Great Mindset
Fixed vs Greet Mindset
Fixed vs Growth Mindset
