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Business Letters

Total questions: 48

Worksheet time: 2hrs 52mins

Name
Class
Date
1.

What is NOT a format of a letter...

a)

Blocked style

b)

Centered style

c)

Indented style

d)

Semi-blocked style

2.

All of the following are items to be in a letterhead, EXCEPT...

a)

The date of the letter

b)

The logo and email address

c)

The telephone number and fax number

d)

The name of the company

3.

Open punctuation is used in which style letter?

a)

Semi-Blocked

b)

Indented

c)

Fully-Blocked

d)

All of the above

4.

When typing a two-page letter the heading of the continuation sheet should include:

a)

Subject, Date, Page number

b)

Reference, Salutation, Date

c)

Date, Inside address, Salutation

d)

Page number, Addressee's name, Date

5.

Which of the following may be used as a mailing notation?

a)

Private

b)

Confidential

c)

Urgent

d)

All of the above

6.

In the semi-blocked letter which of the following is right aligned or start from the center of the page?

a)

Recipient's address

b)

Complimentary close

c)

References

d)

Body of the letter

7.

The heading component of a business letter contains which of the following element?

a)

Reference

b)

Subject heading

c)

Complimentary close

d)

Enclosure notation

8.

When typing a business letter how many line spaces should be left between each component in the heading of the letter?

a)

1 clear line space only

b)

2 or 3 clear line spaces consistently

c)

1 or 2 clear line spaces consistently

d)

2 clear line spaces only

9.

When typing a fully blocked letter what is the format of the date?

a)

Month, day, year

b)

Day, month, year

c)

Year, day, month

d)

Day, year, month

10.

In a business letter how many line spaces should be placed between the complimentary close and the name of the person writing the letter?

a)

2 clear line spaces

b)

1 clear line space

c)

4 clear line spaces

d)

1.5 clear line spaces

11.

In the semi blocked letter, which of the following is aligned to the right?

a)

References

b)

Complimentary close

c)

Subject heading

d)

Date

12.

Which of the following is left aligned in the indented letter?

a)

Recipient's address

b)

Date

c)

Designation

d)

Subject heading

13.

Which of the following is the MOST appropriate salutation used in a formal business letter where the person's name is not known?

a)

Hi Sir

b)

Dear Sir

c)

Dear Mister

d)

To whom it may concern

14.

At the end of a business letter, four blank lines are inserted before the writer's name for the...

a)

salutation

b)

typist's initials

c)

writer's signature

d)

enclosure notation

15.

There are ___ required parts of the business letter.

a)

3

b)

6

c)

7

d)

5

16.

Kristoff Brown

123 Ardenne Drive

Hellshire

St Catherine

is an example of what part of the business letter?

a)

Heading

b)

Signature Line

c)

Recipient's Address

d)

Body

17.

Dear Mr. Walsh:

is an example of a...

a)

Subject Line

b)

Salutation

c)

Greeting

d)

Complimentary Closing

18.
Sincerely, 
is an example of a...
a)
Closing Line
b)
Signature Line
c)
Complimentary Closing
d)
Complimentary Line
19.
Why are there 4 enters after the complimentary closing?
a)
To make room for the letterhead
b)
To make room for the body
c)
To make room for your signature 
d)
To maker room for your address
20.

When you sign a letter, it can only be in what 2 colours of ink?

a)

Red or Black

b)

Blue or Red

c)

Black or Blue

d)

Pencil or Blank Ink

21.
There is a 2 inch top margin set for what purpose?
a)
Room for the signature line
b)
For the letterhead
c)
For you to sign your name
d)
For the business' address
22.
4/5/2017 is an appropriate date to use in a business letter.
a)
TRUE
b)
FALSE
23.
The last part of a business letter is the
a)
Complimentary Closing
b)
Salutation
c)
Signature Line
d)
Signed Signature 
24.

What type and size should the font be for a business letter?

a)

11, Times New Roman

b)

13, Script

c)

12, Times New Roman

d)

10, Courier

25.

The salutation of a letter and the greeting are the same

a)

True

b)

False

26.

The body of a letter consists of paragraphs

a)

True

b)

False

27.

The inside address is typed below the salutation

a)

True

b)

False

28.

There are 2 blank lines between each paragraph of the body

a)

True

b)

False

29.

Between the body paragraphs of the letter, there is one blank line

a)

True

b)

False

30.

What does a logo do?

a)

Allows people to recognise a company instantly

b)

Makes the letterhead look attractive

c)

Adds colour to the letterhead

31.

Who's information is in the letterhead?

a)

The person sending the letter

b)

The person receiving the letter

32.

How should the date be typed in a business letter?

a)

17/06/2019

b)

17 June 2019

c)

The 17th of June 2019

33.

What salutation should you use if you don't know the person's name?

a)

Dear whom it may concern

b)

Hello

c)

Dear Sir/Madam

34.
When a business types a letter to another business or an individual it is considered a..............
a)
personal business letter
b)
business letter
c)
letterhead
d)
memo
35.
When an individual types a letter to a business it is considered a.............
a)
personal business letter
b)
business letter
c)
letterhead
d)
return address
36.
What part of the letter identifies the address of the person writing the letter?
a)
return address
b)
inside address
c)
letter
d)
footer
37.
When a copy of the letter is sent to someone in addition to whom the letter is addressed you should include .........
a)
a complimentary close
b)
a copy notation
c)
an enclosure
d)
an attachment
38.
When someone other than the author types the letter you should include............
a)
typist initials
b)
copy notation
c)
enclosure
d)
attachment
39.
When there is no punctuation after the salutation or the complimentary close, this is called......
a)
mixed punctuation
b)
letterhead
c)
enclosure
d)
open punctuation
40.
The recipient's mailing information is also called _____.
a)
inside address
b)
return address
c)
outside address
d)
sealed address
41.
Your last paragraph should include requests, reminders, and notes on enclosures.
a)
TRUE
b)
FALSE
42.

Choose a proper closing phrase.

a)

CU soon;-)

b)

I look forward to hearing from you.

c)

I look forward to hearing of you.

d)

I look forward to hear from you.

43.

Choose a proper complimentary close.

a)

Your Ben

b)

Your sincerely

c)

With friendly greetings

d)

Yours sincerely

44.

To leave a blank line between letter parts you hit enter

a)

One time

b)

Two times

c)

Three times

d)

Four times

45.

If year is given to you as 20xx, what do you type on your letter for the year?

a)

XX, this is a copy

b)

Skip over the year

c)

The current year

d)

Only the last two numbers of the year

46.

The initials at the bottom of the letter are from:

a)

The person composing the letter

b)

The person actually typing the letter

c)

The CEO of the company

d)

The company's brand

47.

Designation is another word used for the official position of the person signing a letter.

a)

True

b)

False

48.

Business letters may be typed using one of three layouts.

a)

True

b)

False

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