WorksheetsQuality
Total questions: 17
Worksheet time: 9mins
The process mapping is a ______ diagram
Data flow
Work flow
Circular
Audit
Control chart is a
Process monitoring tool
Process control tool
Both (a) and (b)
None of the above
The objective of ISO-9000 family of Quality management is
Customer satisfaction
Employee satisfaction
Skill enhancement
Environmental issues
Total Quality Management (TQM) focuses on
Employee
Customer
None of the above
Both (a) and (b)
Which of the following is responsible for quality objective
Top level management
Middle level management
Frontline management
All of the above
TQM & ISO both focuses on
Employee
Supplier
Customer
All of the above
According to Deming, Quality problems are
Due to method
Due to management
Due to machine
Due to material
Which of the following is for Environment management?
ISO-14000
ISO-9000
ISO-26000
ISO-31000
Which of the following are not a basic concept of lean
Kaizen
Six sigma
Value stream
Non-value added
Two of the seven categories of waste are:
Inventory and cost
Defects and reliability
Waiting and motion
Transportation and time
Which of the following is not one of the 5S’s:
Safety
Sustain
Shine
Sort
Dividing all items into three categories is an example of
Shine
Straighten
None of the above
Sort
When R chart is out of control, we _____
Take one more sample and recalculate the control limits
Eliminate the out-of-control points and recalculate the control limits
Eliminate the out-of-control points and the nearest two points, and recalculate the control limits
Take no action
Process control is carried out
during production
before production
after production control
All of the above
The percent of the sample means will have values that are within ±3 standard deviations of the distribution mean is
99.7
97.6
96.7
95.5
Using the terminology of statistical control, the variation within a stable system
is random variation.
results from common causes.
is predictable within a range.
all of the above.
a and b.
Using the terminology associated with statistical process control (SPC), the variation within a stable system is
predictable within a range of values.
controllable.
in control.
a and c.
a and b.
