WorksheetsPST kineme
Total questions: 10
Worksheet time: 5mins
This is used to evaluate long-term customer loyalty and happiness.
Net promoter score
Net Product Score
Net Program Satisfaction
Net Per Sales
Which of the following is a filtering question?
May I have your name please?
Do you have a case number?
Are you with your printer right now?
How is your printer connected to your computer?
Phil wants to know what are the supported envelopes he can use for his Officejet 8620. What is the document number that you should use to get the Product Specifications?
c04085902
c04704159
c04085806
c04085320
The serial number of an Inkjet printer can be found at the back of the printer. It usually starts with __, __ or __?
BH, CN or RY
CN, MY or NH
CN, MY or TH
TR, RH or MY
True or False: A printer that has a serial number which starts with MY is a newer printer model.
True
False
What accessory allows 2-sided printing?
diplexer
buffer
duplicator
duplexer
This is where you can see the installed devices in Windows
Devices and Printers
System Preferences
Control Panel
Desktop
TRUE or FALSE. You should ask the customer first before setting KCI to yes.
TRUE
FALSE
If a customer called in regarding a print quality issue, what should you do as agent?
Transfer the call to Instant Ink
Create a case and troubleshoot the issue
Create a Quick Case
Create a Quick Case
Tanya called in regarding her printer not able to print wirelessly, after checking the customer's account, you have noticed that her Officejet 8720 is already out of warranty. You will:
Ask the customer to pay for the 1 time phone support
Tell the customer that she is entitled for a 1 time phone support since her printer is one of the 7T models
Offer a brand new printer
Disconnect the call
