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Worksheets

Emails

Total questions: 40

Worksheet time: 36mins

Name
Class
Date
1.

What is ICT in full?

a)

Information and communications technology

b)

Information communications technology

2.

What does "email etiquette" mean?

a)

correct behavior for writing and answering email

b)

proper way to reply to any messages online

c)

rules for writing papers

d)

N/A we text instead of use emails

3.

Why is email etiquette important?

a)

written communication is increasing all the time

b)

without immediate response, it's easy to be misunderstood

c)

with limited class time, email can be used to ask questions

d)

it's not; texting and social media will take over the world.

4.

To create a new email in Gmail, click the _____ button.

a)

X

b)

compose

c)

new email

d)

start

5.

A subject line should...

a)

be blank

b)

be descriptive and clear

c)

briefly identify what is in the content of the email

d)

use 1 word

6.

The _____ is the main part of the email message that contains text and images/attachments.

a)

body

b)

closing

c)

paragraphs

d)

subject

7.

A ____ should always begin the body of your email.

a)

date

b)

salutation

c)

signature

d)

subject

8.

When emailing a teacher ALWAYS include...

a)

3 paragraphs

b)

descriptive subject

c)

emjois

d)

full name and class period/section

9.

Always try to keep an email to 1 ______ in length.

a)

sentence

b)

screen

c)

paragraph

d)

word

10.

Emails should be written using ______ as the font color.

a)

black

b)

gray

c)

rainbow colors

d)

white

11.

Use the _________ font when writing an email.

a)

bold

b)

decorative

c)

large

d)

default, professional

12.

You can use ________ in an email to add a friendly tone.

a)

negative words

b)

all caps

c)

emjois

d)

contractions

13.

Choose 1 of the better examples of a salutation.

a)

hi

b)

good morning

c)

Dear Mrs. Gate City

d)

Hey!

14.

A closing is a polite ending to a message. Which is a good example of a closing?

a)

best reguards

b)

sincerely

c)

thank you

d)

good bye

15.

A signature is used at the end of your email to provide identifying information such as your...

a)

address

b)

grade/school

c)

first and last name

d)

phone number

16.

Always proofread your email for ________ errors before sending.

a)

grammar

b)

puncuation

c)

capitalization

d)

spelling

17.

After you hit Send, _____ could read the email.

a)

only you

b)

only the recipient

c)

no one

d)

anyone

18.

If you receive an email, it is good etiquette to reply within _____ hours.

a)

12

b)

24

c)

48

d)

168

19.

Which is correct?

a)

I will contact with you tomorrow.

b)

I'm going to talk you tomorrow.

c)

I will talk with you tomorrow.

d)

I will discuss about the matter tomorrow.

20.

Which is correct?

a)

Thanks for your Email.

b)

Thank you for email.

c)

Thanks for your email.

d)

Thanks for mailing.

21.

Which is correct?

a)

Unfortunately, I can't make it on next Wednesday.

b)

Unfortunately, I can't make it next Wednesday.

c)

Unfortunately, I can't make it on following Wednesday.

d)

Unfortunately, I can't make it in next Wednesday.

22.

All capitals in an email is good!

a)

Yes

b)

No

c)

Sometimes

23.

Which is a good way to begin an email to a colleague?

a)

Dear Sir or Madam

b)

Dear Mr Green

c)

Dear Anthony

d)

Hello Anthony

24.

Emails should...

a)

...be no longer than 120 words.

b)

..be easy to read in under a minute.

c)

...be long.

d)

...be entertaining.

25.

According to research, if you want someone to read your work email, the best day to send it is...?

a)

Monday

b)

Tuesday

c)

Wednesday

d)

Thursday

26.

The first email is generally accepted as being sent in which year?

a)

1970

b)

1971

c)

1972

d)

1973

27.

The top countries for creating Spam email are the USA, China, and...?

a)

England

b)

Russia

c)

Belarus

d)

Italy

28.

Netiquette means sending emails that...

a)

Are polite

b)

Are professional

c)

Are appropriate

d)

Are funny

29.

Email stands for

a)

Electronic Mail

b)

Electronic Messaging

c)

E-Messages

30.

The person sending the email is called the...

a)

Sender

b)

Recipient

31.

The person receiving the email is called the...

a)

Sender

b)

Recipient

32.

You would use the Cc button to send an email to the main recipient

a)

True

b)

False

33.

I am sending an email to your form tutor to let them know how amazing you were in our lesson today

Who would it be appropriate to Cc in to the email?

a)

Your friend

b)

Your head of year

34.

You are sending an email to members of your form to let them know about a charity fun run you are doing.

Who would it be appropriate to Cc in to the email?

a)

Your form tutor

b)

Your history teacher

35.

Which device checks the address and sends it to the correct network?

a)

Router

b)

Switch

36.

Which device checks the address and sends it to the correct recipient?

a)

Router

b)

Switch

37.

Identify the poor netiquette in this message

Miss

Please could you check if I left my jumper in your classroom?

Thank you

Katherine Jameson, 7H

a)

Missing capital letters

b)

Rudely written

c)

No polite greeting

d)

Not enough detail at the end

38.

Identify the poor netiquette in this message

dear miss woodruff

please could you check if I left my jumper in your classroom?

thank you

katherine jameson, 7h

a)

Missing capital letters

b)

Rudely written

c)

No polite greeting

d)

Not enough detail at the end

39.

Identify the poor netiquette in this message

Dear Miss Woodruff

Please could you check if I left my jumper in your classroom?

Thank you

Katherine

a)

Missing capital letters

b)

Rudely written

c)

No polite greeting

d)

Not enough detail at the end

40.

Identify the poor netiquette in this message

Miss

My jumper is in your room and I need it back.

Katherine Jameson, 7H

a)

Missing capital letters

b)

Rudely written

c)

No polite greeting

d)

Not enough detail at the end