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Diseño de Sistemas de Calidad Semestral

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

it is the totality of aspects or characteristics that a product or service possesses that allow satisfying the implicit or explicitly formulated needs of the consumers:

a)

customer service

b)

quality

c)

continuous improvement

d)

Quality management system

2.

it is the set of techniques and activities, of an operational area, used to verify the requirements related to the quality of the product or service.

a)

customer service

b)

The control of quality

c)

continuous improvement

d)

Quality management system

3.

Strategies (policies, objectives and guidelines), Processes, procedures, Resources (personnel, equipment, machinery), Organizational Structure (responsibilities, authority), and Documents (procedures, instruction sheets) are elements of:

a)

customer service

b)

The control of quality

c)

continuous improvement

d)

Quality management system

4.

What is? “the fundamental review and radical redesign of processes to achieve dramatic improvements in critical performance measures such as cost, quality, service and speed”.

a)

reengineering

b)

The control of quality

c)

continuous improvement

d)

Quality management system

5.

The application of statistical techniques to control is based on the study and evaluation of it. Also The time to execute a task is not always the same, The skill of the workers is not identical, and The measurements of a material can vary from one piece to another, are examples of:

a)

reengineering

b)

The control of quality

c)

inspection

d)

variability

6.

it means that the company can compete successfully and achieve profits in an environment of global competition, at this time and continue to do so in the future.

a)

Toyota Production System

b)

JIT (just in time)

c)

Single minute exchange die

d)

World class manufacturing

7.

it means: Develop a work structure that will support the new practices and make it part of the daily routine & Ensure everyone knows their responsibilities of performing the sorting, organizing and cleaning:

a)

Standardize

b)

Kaizen

c)

Pokayoke

d)

Yidoka

8.

This system addresses the causes for accelerated deterioration while creating the correct environment between operators and equipment to create ownership and it focuses on keeping all equipment in top working condition to avoid breakdowns and delays in manufacturing processes

a)

Just in Time

b)

Total productive maintenance

c)

Single minute exchange die

d)

Toyota Production System

9.

It is a method to create a self-sustaining environment that supports the culture of the Quality system and provides a safe, efficient and renovating workplace, through the process of Sort, Set In order, Shine, Standardize and Sustain.

a)

5s

b)

pokayoke

c)

kaizen

d)

yidoka

10.

it is one of the many lean production methods for reducing waste in a manufacturing process. It provides a rapid and efficient way of converting a manufacturing process from running the current product to running the next product.

a)

Toyota Production System

b)

Pokayoke

c)

Single minute exchange die

d)

Control Charts

11.

It is a concept referring to business activities that continuously improve all functions and involve all employees from the CEO to the assembly line workers.

a)

kaizen

b)

SMED

c)

changeover time

d)

TPM

12.

It means in Japanese: ‘instruction label’. Its main function is to be a work order. Point out the need for more parts and ensure those parts are produced in time to ensure subsequent fabrication or assembly.

a)

Just in time

b)

kaizen

c)

pokayoke

d)

Kanban

13.

It is an activity that takes management to the front lines to look for waste and opportunities to practical shop floor improvement.

a)

kaizen

b)

Gemba walk

c)

Just in Time

d)

world class mfg

14.

It is the total elapsed time between the last unit of good production of the previous run, at normal line efficiency, to the first unit of good production of the succeeding run, at full line efficiency

a)

Transit time

b)

Lead time

c)

Changeover time

d)

cycle time

15.

it is or they are a basic poka-yoke functions to use against defects:

a)

turn on the machine or production line

b)

accelerates production

c)

warn that a defect has occurred, shut down a machine or operation.

d)

all of them