NEW
Font size
WorksheetsSE
Total questions: 18
Worksheet time: 9mins
What is
the full form of ResQ?
Reliance
Expert Service Quality
Reliance
Express Service Quality
Reliance
Experience Service Quality
Reliance
Extreme Service Quality
Storage
location (Sloc) for Saleable stock is ______________
1001
1003
1000
2999
OOP
Stands for _________
Out of
Planogram
Out of
Product
Out of
Program
Out of
Plan
Refund
to Customer is given in form of ___________
Cash
Cheque
Gift
Voucher
Gift
Card
Frisking
(Physical Check) of customers at the time of his entry into the store is
mandatory
Yes
No
For any
errors/problems in IT/system, you need to log a call on which of the
following portal?
IT
Helpdesk portal
CRM
portal
Complaints
Management Portal
Service
desk Portal
_______________Portal
will be used at store for issuance of coupon to give Discount to the customer
Store
Perform
SEL
Portal
Service
desk Portal
Store
Discount Portal
Which
size labels are used for displaying Accessories
A5
A7
Small
Extra
Small
VOC
Stands for _______
View of
Consumer
Voice
of Customer
Variety
of Consumable goods
LMS
stands for __________
Lead
Management System
Lead
and Manage Source
Learning
Management System
Learn
and Manage Source
If we
find error in SEL printing ,we should____
Log
call in Service Desk Portal
Mail to
Local IT team
Log
call in Value.ril.com
Mail to
BPQIT team
Discount
Portal is use to give following discount….
Promotion
Discount.
EOL
Discount.
Category
Discount
All Of
Above
One
free PMS Coupon is provided with every RCP sold.
TRUE
FALSE
SEL
should be placed on which side of the products? (viewer's perspective)
Right
Left
What is
the app name in Jio POS for count correction.
Count
Correction
SAP R3
Mobile
Suite
Auto PI
When
should attachments/accessories be proposed?
After
customer has bought product
Along
with products demonstration
when
customer finalized the product
Depend
upon customer need
ResQ
care Plan (RCP) is applicable to all products
TRUE
FALSE
A
customer walks in, and your team members are busy with other customers. What
should you do?
Ignore
them
Let the
brand promoter handle them
Ask
your team member to attend the customer
Greet
and enquire about their requirement
