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CUSTOMER SERVICE LANGUAGE

Total questions: 14

Worksheet time: 10mins

Name
Class
Date
1.

ENTIENDO SU FRUSTRACION

a)

I UNDERSTAND YOU

b)

I UNDERSTAND YOUR FRUSTRATION

c)

I UNDERSTAND

2.

THANKS FOR YOUR PATIENCE

a)

GRACIAS POR SU COMPROMISO

b)

GRACIAS POR SU PARTICIPACION

c)

GRACIAS POR SU PACIENCIA

3.

I COMPLETE (a)   WITH YOU

(estoy completemente de acuerdo con usted)

4.

¿HAY ALGO MAS CON LO QUE PUEDA AYUDARLE?

a)

IS THERE ANYTHING ELSE I CAN HELP YOU WITH?

b)

IS THERE ANYTHING ELSE I CAN HELP YOU ?

c)

IS THERE SOMETHING THAT I CAN DO FOR YOU ?

5.

GRACIAS POR DEJARNOS SABER SU SITUACIÓN

a)

THANK YOU FOR YOUR PATIENCE

b)

THANK YOU FOR YOUR COMMENTS

c)

THANK YOU FOR LETTING US KNOW ABOUT YOUR SITUATION

6.

DON'T WORRRY I'LL FIND A _____________RIGHT AWAY

a)

BOX

b)

FOLDER

c)

SOLUTION

7.

WHAT SENTENCE YOU SHOULDN'T SAY?

a)

I'M SORRY BUT YOU'RE WRONG

b)

I'M SORRY YOU HAD A BAD EXPERIENCE

c)

I'M SORRY YOU ARE IN THIS SITUATION

8.

CHOOSE THE CORRECT QUESTION TO ASK A CUSTOMER'S NAME

a)

MAY I ASK YOUR NAME?

b)

WHAT'S YOUR NAME?

c)

NAME PLEASE

9.

WHEN IS CUSTOMER SERVICE NECESSARY ?

a)

TO WORK IN A HOTEL

b)

TO WORK IN A RESTAURANT

c)

ALL OPTIONS

10.

WHAT DID YOU HEAR?

a)

I SHARE YOU

b)

I ASSURE YOU

c)

I CHOOSE YOU

11.

WHAT DID YOU HEAR?

a)

DEJEME VER QUE PUEDO HACER

b)

DEJEME HACER MI TRABAJO

c)

DEJEME AVERIGUAR ESO POR USTED

12.

WHAT DID YOU HEAR?

a)

HOW CAN I HELP ?

b)

HOW CAN I HELP YOU?

c)

HOW CAN YOU HELP ME?

13.

COMPLETE : FANTASTIC , I'M SO _________TO BE OF HELP.

a)

GLAD

b)

NICE

c)

GLASS

14.

I'M GOING TO (a)