You have upgraded your laptop and find that it no longer fits the docking station you used for home to office portability. Which solution would you find most efficient?

You are replacing a hard disk and want to get the best performance possible from a standard magnetic HDD. Which rotational speed would you choose on your new hard disk?

You are looking at high-performance SSD storage for your new Ultrabook. Your solution should be PCIe compatible and use the non-volatile memory express controller in order to utilise the available motherboard slot. Which of these options is the best choice?

You are setting up a conference room to support 15 users who usually work on the same floor as the conference room. You have been given a wireless router to make sure everyone has a solid connection. In order to ensure the minimum disruption to their service, what service would you disable on the new router?

IP addresses that are automatically assigned to a node each time it connects to the network are called ____ IP addresses.

The internal 802.11b/g Wireless network card on your new laptop needs to be replaced. Which type of device would you expect as a replacement part from the factory?

You are at a customer site and have been asked to configure a second monitor on a Windows 7 laptop computer. You go to the display properties and ____________.

After answering a service call, you find a customer’s computer is dead. Which of the following checks would you perform first?

A user cannot log into the local area network or get to the internet over the LAN. Other users in the same area are not experiencing any problems. First, you log in as the user with her username and password from your workstation and do not experience any problems. Next, you attempt to log in from the user’s workstation with either her username or yours and cannot log into the network. What is a possible cause of this problem?

A company device is stolen which has not been encrypted. Which of the following are now potentially available to the thief? (tick all that apply)

A user calls a technician and asks if a new application can be installed on their company mobile device. Which of the following SHOULD be the first consideration before authorising this request?

An authentication scheme which tests something the user has, something the user knows and something the user is, is commonly referred to as what?

An infrastructure technician has been using the commands ipconfig, ping and tractert. What type of problem have they been trying to solve?

An infrastructure technician is configuring a firewall and has been asked to create a rule permitting secure web traffic. Which port will need to be enabled?

An infrastructure technician needs to modify a Linux configuration file using a text editor. Which of the following utilities COULD be used? (tick all that apply)

Which company and client policy would provide guidance on the types of IT-related activity that employees can use a device for?

TYPICALLY, in which device would a TPM chip be found?

What is the MAIN purpose of end-to-end testing?

Software testing where the test scope is limited to the technical spec, functional spec and design definition is known as: