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WorksheetsOFFICE ADMINISTRATION
Total questions: 30
Worksheet time: 15mins
Ensuring that stock is properly displayed on store shelves is an example of
market research
merchandising
advertising
sales promotion
The following are examples of sales promotion techniques, except:
trade shows
advertisements
free gifts
contests
An official announcement sent to the media for publication is referred to as:
sales promotion
television commercials
press release
advertising
Which machine is best suited to duplicating 5000 copies of a document?
Facsimile machine
Photocopier
Scanner
Offset litho printer
The type of discount given by a firm to encourage prompt payment is called:
special discount
trade discount
cash discount
bulk discount
Which document is a statement of the price of a good or service?
Invoice
Quotation
Discount
Enquiry
Which document is prepared when payment is required in advance?
Invoice
Quotation
Enquiry note
Pro-forma invoice
Face -to-face promotional presentation to potential buyers is known as;
sales promotion
advertising
public relations
personal selling
Sponsorship is a form of:
Social responsibility
Corporate communication
Coordination of activities
Business improvement
Quantity discounts are usually offered in sales promotion for;
Cash payments
Very large orders
Overseas order
Local trade
A sales clerk who enters bar code information and the prices of items in the computer database is engaging in;
Preparing advertising
Filing sales records
Maintaining sales records
Promotional activities
Periodic, perceptual and annual stock taking are activities relating to:
Budgeting for the firm
Monitoring of storage space
Signally of market trends
Monitoring of stock control
A sales clerk can use a search engine to:
Source information
Retrieve information
Create documents
Communicate electronically
Marketing strategies are used to:
Liaise with other departments
Maintain a mailing list
Convince the public to purchase a product
Assist with maintenance of sales records
The marketing office liaise with which of the following to achieve its main function?
Advertising agencies
Human resource office
The stock room
Purchasing office
Which of the following offices promotes the firm's product?
Sales
Marketing
Factory
Public relations
Before an invoice is dispatched, it should be signed by the
Sales officer
Marketing officer
Inventory clerk
Manager
In reply to an enquiry the sales clerk should prepare a/an
Consignment note
Quotation
Order
Invoice
Numeracy skill required when a sales clerk has to prepare:
Sales documents
Correspondence
A database
A mailing list
To enter data, a sales clerk must have the skill of;
Literacy
Keyboarding
Presentation
Using a database
Which of the following is basic information technology?
Using different filing techniques
Interfacing with customers
Releasing press releases
Creating electronic documents
The original of an invoice is given to the:
Van driver
Supplier
Customer
Filing clerk
To which office is the first copy of an invoice sent?
Administration
Sales
Purchasing
Accounts
The type of stock that consist of incomplete goods is known as;
consumables
work-in-progress
finished goods
raw materials
Which document is used to record the movement of stock from the storeroom?
Order form
Stock requisition
Stock card
Catalogue
The point at which stock should be replenished is known as the
re-order level
minimum stock level
maximum stock level
requisition level
The type of discount which is offered to encourage prompt payment of bills is known as
trade discount
quantity discount
special discount
cash discount
Which of the following documents is an example of an internal document?
Purchase requisition
Enquiry note
Quotation
Price list
An illustrated price list is known as a/an
catalogue
tender
enquiry note
quotation
The term 'ex-work' means the price quoted includes
delivery
only the cost of the goods
insurance and transportation
the cost of goods plus insurance
