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OFFICE ADMINISTRATION

Total questions: 30

Worksheet time: 15mins

Name
Class
Date
1.

Ensuring that stock is properly displayed on store shelves is an example of

a)

market research

b)

merchandising

c)

advertising

d)

sales promotion

2.

The following are examples of sales promotion techniques, except:

a)

trade shows

b)

advertisements

c)

free gifts

d)

contests

3.

An official announcement sent to the media for publication is referred to as:

a)

sales promotion

b)

television commercials

c)

press release

d)

advertising

4.

Which machine is best suited to duplicating 5000 copies of a document?

a)

Facsimile machine

b)

Photocopier

c)

Scanner

d)

Offset litho printer

5.

The type of discount given by a firm to encourage prompt payment is called:

a)

special discount

b)

trade discount

c)

cash discount

d)

bulk discount

6.

Which document is a statement of the price of a good or service?

a)

Invoice

b)

Quotation

c)

Discount

d)

Enquiry

7.

Which document is prepared when payment is required in advance?

a)

Invoice

b)

Quotation

c)

Enquiry note

d)

Pro-forma invoice

8.

Face -to-face promotional presentation to potential buyers is known as;

a)

sales promotion

b)

advertising

c)

public relations

d)

personal selling

9.

Sponsorship is a form of:

a)

Social responsibility

b)

Corporate communication

c)

Coordination of activities

d)

Business improvement

10.

Quantity discounts are usually offered in sales promotion for;

a)

Cash payments

b)

Very large orders

c)

Overseas order

d)

Local trade

11.

A sales clerk who enters bar code information and the prices of items in the computer database is engaging in;

a)

Preparing advertising

b)

Filing sales records

c)

Maintaining sales records

d)

Promotional activities

12.

Periodic, perceptual and annual stock taking are activities relating to:

a)

Budgeting for the firm

b)

Monitoring of storage space

c)

Signally of market trends

d)

Monitoring of stock control

13.

A sales clerk can use a search engine to:

a)

Source information

b)

Retrieve information

c)

Create documents

d)

Communicate electronically

14.

Marketing strategies are used to:

a)

Liaise with other departments

b)

Maintain a mailing list

c)

Convince the public to purchase a product

d)

Assist with maintenance of sales records

15.

The marketing office liaise with which of the following to achieve its main function?

a)

Advertising agencies

b)

Human resource office

c)

The stock room

d)

Purchasing office

16.

Which of the following offices promotes the firm's product?

a)

Sales

b)

Marketing

c)

Factory

d)

Public relations

17.

Before an invoice is dispatched, it should be signed by the

a)

Sales officer

b)

Marketing officer

c)

Inventory clerk

d)

Manager

18.

In reply to an enquiry the sales clerk should prepare a/an

a)

Consignment note

b)

Quotation

c)

Order

d)

Invoice

19.

Numeracy skill required when a sales clerk has to prepare:

a)

Sales documents

b)

Correspondence

c)

A database

d)

A mailing list

20.

To enter data, a sales clerk must have the skill of;

a)

Literacy

b)

Keyboarding

c)

Presentation

d)

Using a database

21.

Which of the following is basic information technology?

a)

Using different filing techniques

b)

Interfacing with customers

c)

Releasing press releases

d)

Creating electronic documents

22.

The original of an invoice is given to the:

a)

Van driver

b)

Supplier

c)

Customer

d)

Filing clerk

23.

To which office is the first copy of an invoice sent?

a)

Administration

b)

Sales

c)

Purchasing

d)

Accounts

24.

The type of stock that consist of incomplete goods is known as;

a)

consumables

b)

work-in-progress

c)

finished goods

d)

raw materials

25.

Which document is used to record the movement of stock from the storeroom?

a)

Order form

b)

Stock requisition

c)

Stock card

d)

Catalogue

26.

The point at which stock should be replenished is known as the

a)

re-order level

b)

minimum stock level

c)

maximum stock level

d)

requisition level

27.

The type of discount which is offered to encourage prompt payment of bills is known as

a)

trade discount

b)

quantity discount

c)

special discount

d)

cash discount

28.

Which of the following documents is an example of an internal document?

a)

Purchase requisition

b)

Enquiry note

c)

Quotation

d)

Price list

29.

An illustrated price list is known as a/an

a)

catalogue

b)

tender

c)

enquiry note

d)

quotation

30.

The term 'ex-work' means the price quoted includes

a)

delivery

b)

only the cost of the goods

c)

insurance and transportation

d)

the cost of goods plus insurance