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WorksheetsPost Covid-19 Service Standards
Total questions: 10
Worksheet time: 5mins
The quarantine period for items that have been tried on in-store but not bought is?
24 hours
48 hours
72 hours
The quarantine period for items that have been returned by a customer is?
24 hours
48 hours
72 hours
We are encouraging increased usage of contactless payment, and the limit for contactless transactions has been increased from £30 to ?
£35
£40
£45
£50
Our returns policy has been extended to . . . ?
30 days
50 days
70 days
100 days
To try on footwear in-store a customer must do which of the following?
Sanitise hands after trial
Use disposable nylon try-on socks
Wear gloves
Sanitise hands before trial
A greeter should be doing which of the following?
Providing warm welcome
Make customers wear face masks
Manage customer capacity
Communicating safety measures in-store
Adidas face coverings are available to buy in-store, with £2 from every purchase going to which charity?
Save The Children Coronavirus response fund
Great Ormond Street
Cancer Research
Mind
When bringing out a pair of shoes for a customer to try on, which of the following must you do?
Bring out closed box
Unwrap shoes
Open box
Step back and allow customer to unwrap shoes
Adidas face coverings must be washed at which temperature?
30 degrees
40 degrees
50 degrees
60 degrees
A face covering must be changed how often?
Every 3 hours
Every day
When it gets damp
When you get hot
