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Bank Soal Perhotelan Kelas XI

Total questions: 49

Worksheet time: 25mins

Name
Class
Date
1.

Ruang lingkup bagian dari Front Office Department ditunjukan pada bidang...

a)

Reservasi, Ordertaker, Reception dan Telephone Operator

b)

Reservasi, Bellboy, Reception dan Telephone Operator

c)

Reservasi, Bellboy, Reception dan Room Service

d)

Reservasi, Bellboy, Ordertaker dan Telephone Operator

e)

Reservasi, Bellboy, Reception dan Telephone Operator

2.

Ruang lingkup layanan yang tidak diberikan oleh reception adalah..

a)

Check In Service

b)

Room Change

c)

Check Out

d)

Room Service

e)

Information Center

3.

Berikut ini syarat yang dimiliki oleh reseption

  1. Profesional Grooming
  2. Product Knowledge
  3. Repair system
  4. Attitude
  5. Prefect Language
a)

1.2.3.4

b)

2.3.4.5

c)

1.2.4.5

d)

1.3.4.5

4.

Good morning, sir welcome to Bali Education hotel.

may i assists you?

uangkapan tersebut digunakan saat

a)

Welcoming

b)

Explain Room

c)

Selling technique

d)

Clossing

5.

R : Well Mr. John do have reservation before?

G : No, do have room available ?

R : Let me check first

Berdasarkan percakapan tersebut, merupakan jenis layanan

a)

By. Reservation

b)

By Checkin

c)

Work In Guest

d)

Walk in Guest

6.

Suatu formulir untuk mencatat semua pembayaran consume yang dilakukan oleh tamu adalah

a)

Cash Receipt

b)

Registration Form

c)

Guest Bill

d)

General Report

7.

Personil yang terlibat dalam penangan tamu room change adalah

a)

Reservation, Room Attendant

b)

TO, Room Attendant

c)

Reception, Room Attendant

d)

Reception, Engeenering

8.

Well Mr. What kind of room do you like?

Jawaban yang disampaikan sesuai pertanyaan diatas adalah

a)

Yes, Of course

b)

Do you have special request?

c)

Deluxe room please

d)

Please Booking now

9.

Berikut ini pernyataan yang benar tentang Cash receipt adalah

a)

Formulir untuk mencatat pendaftaran tamu

b)

Formulir untuk mencatat pembayaran tamu melalui kartu kredit

c)

formulir untul mencatat permintaan tamu

d)

Formulir mencatat pembayaran tunai

10.

Magic word yang digunakan saat closing adalah

a)

Have nice day

b)

Thank You

c)

Good bye

d)

See

11.

How do you approach a guest who drop by the reception counter to check in?

4 lines
12.

Name the form that been used to record guest details.

4 lines
13.

What is the difference between check in with reservations and walk-in ?

4 lines
14.

Why is it important to reconfirm guest details & reservation before check in?

4 lines
15.

List down the method of payment available upon check in:

4 lines
16.

What are the documentation needed in order to check in a guest?

4 lines
17.

As reception/front desk, are we allowed to announce guest room number out loud? Why?

4 lines
18.

In your opinion, what is the maximum number of guest allowed to check in per room? What will you do if the guest bring more than the allowed numbers?

4 lines
19.

What do the guests who just checked in?

a)

Arrival

b)

Check in

20.

A guest who has completed his billing formalities and parted.

a)

Check out

b)

Late Check out

21.

What do you call the guests leaving hotel after their stay?

a)

Due out

b)

Departures

22.

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

a)

Cashier

b)

Comptroller

c)

Concierge

d)

Conductor

23.

To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.

a)

Front desk

b)

Front office

c)

Lobby

d)

Parking lot

24.

__________________ is a section of Front of the house.

a)

Cleaner

b)

Reception

c)

Reservation

d)

Telephone Operator

25.

One of the front office functions includes

a)

guest registration

b)

cleaning the room

c)

handling room service

d)

maintaining guestroom status

26.

Final stages of guest cycle includes

a)

Check out and settlement

b)

Feedback form

c)

Currency exchange

d)

All of the above

27.

Handles everything related to selling sleeping rooms and interacting with guests.

a)

front office

b)

bell hop

c)

engineers

d)

door attendant

28.

The four stages of the hotel guest cycle include prearrival, arrival, ____, and departure.

a)

forecasting

b)

guest activities

c)

occupancy

d)

reservations

29.

The first step in checkout is to give the guest a final copy of the bill.

a)

True

b)

False

30.

Front office often regard as the ______________ of a hotel.

a)

nerve centre

b)

sales personnel

c)

customer service

d)

information centre

31.

One of the front office functions includes

a)

guest registration

b)

handling room service

c)

maintaining guestroom status

d)

cleaning the room

32.

the four phases of guest cycle are _______________.

a)

arrival - registar - stay over - departure

b)

pre arrival - arrival - stay over - departure

c)

pre arrival - arrival - occupancy - departure

d)

arrival - registration - occupancy - departure

33.

The commonly used room status includes ________________.

a)

blackout

b)

occupied

c)

room-on-hold

d)

out of inventory

34.

When a guest stay in the hotel they usually expect

a)

comfort, security and service

b)

comfort, clean, safety and security

c)

cleanliness, comfort and safety

d)

calm, services and fresh

35.

_________________ work closely and directly with the front desk to update on room status.

a)

Banquet

b)

Housekeeping

c)

Security and Safety

d)

Food and beverage

36.

The main responsibilities of the front desk agents are ____

a)

account settlement and telecommunications

b)

guest check-in and checkout

c)

reservations and guest security

d)

guest security and wake-up calls

37.

Door attendants are responsible for all guest room keys.

a)

True

b)

False

38.

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

a)

Night audio

b)

Night audit

c)

Night desk

d)

Night operation

39.

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

a)

Night audio

b)

Night audit

c)

Night desk

d)

Night operation

40.

dibawah ini adalah tugas utama dari front office kecuali

a)

Manajemen representatif

b)

Sales Person

c)

Record Keeper

d)

Prepare Room

41.

Every staff in front office department mush have salesmanship power, pernyataan tersebut merupakan definisi dari tugas utama front office yaitu

a)

Information Giver

b)

Public Relation agent

c)

Sales Person

d)

Service Coordinator

42.

berikut adalah fungsi dari front office department kecuali

a)

Welcoming Guest

b)

Registring Guest

c)

Preparing Bill

d)

make a Drink

43.

Dalam struktur jabatan di Front Office Duty manager ada di atas

a)

Asst Front Office Manager

b)

Supervisor

c)

Staff

d)

Front Office Manager

44.

Berikut tugas utama dari section Telpon Operator, Kecuali

a)

Handling Incoming or outgoing call

b)

Handling guest Message

c)

Handling Wake up Call

d)

Handling Guest Aminities

45.

Orang yang mempunyai jabatan tertinggi dalam section Concierge di Front Office disebut dengan

a)

Chief Concierge

b)

Manager bellboy

c)

Concierge Coordinator

d)

Concierge Captain

46.

Berikut adalah sumber-sumber dari reservasi hotel, kecuali

a)

E-commerce

b)

Telephone

c)

E-Mail

d)

PABX

47.

sebutkan dua form yang biasa digunakan untuk menerima reservasi dan memindahkan nya dalam bentuk kolom

a)

Reservation form & Guest slip

b)

Reservation Slip & Registration Form

c)

Reservation form & Room Chart

d)

Room Chart & Registration Form

48.

Informasi apa saja yang harus tamu isi dalam registration form

a)

Email, No handphone & tanda tangan

b)

Tempat tanggal lahir, Jenis kamar & tanda tangan

c)

No Handphone, Tanda tangan & Alamat Rumah

d)

email, No rumah & Alamat Rumah

49.

Arrival list adalah

a)

list nama kedatangan tamu

b)

list nama keberangkatan tamu

c)

list nama tamu yang menginap

d)

list nama tamu yang sudah membayar

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