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WorksheetsThe Escalation Matrix - Reloaded
Total questions: 30
Worksheet time: 15mins
Which of the following should not be tagged as "URGENT" when escalating to Global HR Technology?
Fortnightly Pay Amount Is At Risk
Separations
Access Issue – Employee Unable To Work
Significant Pay Impacts
Which Team to Escalate: Processing/Follow Up On Completion Of Redundancy Separation Transaction in Workday
Global HR Technology
Career Transition Services
AU Payroll
PSC WD Admin Support
Which Team to Escalate: Payment Follow Up - Cebu
Country HR South Asia - Nathaniel Gopinathan
Country HR - South Asia/Fatima Carreon
Country HR - South Asia/Kimberly Ignacio
Country HR South Asia - Alex Garcia
Which Team to Escalate: Payment Follow Up - MBT
Country HR South Asia - Nathaniel Gopinathan
Global Payroll - Mitch Ulep
Country HR - South Asia/Kimberly Ignacio
Country HR South Asia - Alex Garcia
Which Team to Escalate: Processing Of Increase On Pag Ibig Contributions?
Global Payroll - Mitch Ulep
Country HR - South Asia/Kimberly Ignacio
Country HR South Asia - Alex Garcia
Global Payroll - Julie Espena
Which Team to Escalate: Reporting Of Sss Loan Deduction (Excel File And Loan Voucher)?
Country HR - South Asia/Fatima Carreon
Country HR - South Asia/Kimberly Ignacio
Country HR South Asia - Nathaniel Gopinathan
Country HR South Asia - Alex Garcia
Which Team to Escalate: Corporate Card And Cash Claims - Payment Issues?
PSC Payroll
ODS
DXC
! Card Administration Centre <cardadministrationcentre@team.telstra.com>
Which Team to Escalate: Final Payment Follow Up (AU)?
AU Payroll
PSC Payroll
DXC
Finance Team
Which Team to Escalate: No Purchase Leave Balance Available?
Global HR Technology
AU Payroll
DXC
PSC WD Admin Support
Which Team to Escalate: Overpayments Recovery?
AU Payroll
PSC Payroll
DXC
Global Payroll
Which Team to Escalate: Generating Employee Appreciate Reporting?
Rachel.Hocking@team.telstra.com
Jessica.McMahon@team.telstra.com
Geoff.Price@team.telstra.com
Deepshika.Singh@team.telstra.com
Which Team to Escalate: Any Workday Technical Issue That Is Not Covered By PSC WD Admin Support?
ODS
PSC Payroll
Global HR Technology
Country HR
Which Team to Escalate: Donesafe Portal Enquiries, Including Technical, Users Error?
IT Helpdesk
Global HR Technology
HSWE Donesafe Support Team
PSC WD Admin Support
Which Country: Country Hr To Notify The Government Within 4 Hours Of The Death?
HK
PH
IN
SG
Which Team to Escalate: PH Group Personal Accident Coverage Enquiries?
Country HR South Asia - Dulce Amor Cruz
telstra rohq <telstraclinicrohq@gmail.com>
INTELLICARE INFO <info@intellicare.net.ph>
Fernando Rey Merin - AON HEALTH SOLUTIONS
Which Team to Escalate: Enquiries On Staff Connect Plan / TOMS?
MyServices
IT Helpdesk
My Rewards Team
Alumni Team
Which Team to Escalate: Employee Active In Workday But Not In Pex?
PSC WD Admin Support
AU Payroll
ODS
Global HR Technology
Which Team to Escalate: Requests For Public Feedback Be Made Private?
Global HR Technology
PSC WD Admin Support
ODS
PSC Learning
Which Team to Escalate: Update New Start Date?
Self-service
AU Payroll
ODS
TA Recruitment Delivery Support
Which Team to Escalate: Generating Payment Summary Not Available In SAP And Payment Summary Detailed Complex Explanation/Clarification?
DXC
PSC Payroll
ODS
AU Payroll
Which Team to Escalate: Missing Work Location In The System?
Global HR Technology
TA Delivery Support
ODS
PSC WD Admin Support
Which Team to Escalate: No Supplier Information In Workday
(Note: Supplier Should Already Be Existing In Sap/Pex)
AU Payroll
PSC Payroll
PSC WD Admin Support
ODS
Which Team to Escalate: Generating Certificate Of Loan Continuance?
AU Payroll
Global Payroll
Country HR - South Asia
PSC Payroll
Which Team to Escalate: Retrieval Of Contracts From 2015 Onwards That Is Not Available In Workday Or SAP?
PSC Payroll
TA Delivery Recruitment cc: Fernandez, Jolie Jean <JolieJean.Fernandez@team.telstra.com>
AU Payroll cc: Treolar, Katie <Katie.Luketic@team.telstra.com>
PSC WD Admin Support
Which Team to Escalate: \Missing Timesheet From Ross To Integral Plus?
PSC WD Admin Support
ITAM
Global HR Technology
AU Payroll
Which Team to Escalate: TCC Distribution List Requests?
Global HR Technology
PSC WD Admin Support
TACS Internal Help Desk
TA Delivery Support
Which Team to Escalate: Telstra Rewards Enquiries Not Covered By The Telstra Rewards Site?
Treolar, Katie <Katie.Luketic@team.telstra.com>
Price, Geoff A <Geoff.A.Price@team.telstra.com>
Global HR Technology
McMahon, Jessica <Jessica.McMahon@team.telstra.com>
Which Team to Escalate: Consecutive Or Multiple Tardy Instances (PH)?
Country HR South Asia - Alex Garcia
Workplace Relations Team
Case Management - Philippines
Interim Transition Team
Which Team to Escalate: Dispute Regarding The Approval Of A Leave Request?
Country HR - South Asia
Interim Transition Team
Workplace Relations Team
Case Management (Country Location)
Cancelling Requisitions
Global HR Technology
TA Delivery Recruitment
TACS Internal Help Desk
TA Recruitment Delivery Support
