WorksheetsControl
Total questions: 6
Worksheet time: 4mins
The same customer keeps coming back on a case because they still dont understand the information you've given
How often customers will keep coming back to you with questions about different areas or topics
How you can re-word or clarify the solution by taking into account what the customer has come back with
Learning from this experience and applying it to future cases
You've accidentally forgotten a meeting,scheduled call or following up a certain matter for someone
Taking precautions in the future to minimise the chance of this happening again
Taking #ownership and apologising to any affected parties
Time lost and extra amount of time this will now take up
You're on the phone with the customer, who is obviously upset because they've had a stressful week getting used to WFH amongst other distractions.
Being able to empathise or show understanding of their current situation, offering your own personal experience when you can.
How their current situation is affecting their mood and productivity
Tailoring your customer service approach to fit someone who may need some extra help
Stuck on a difficult case where it's about something you haven't heard of before
When you reach out for help
Making the effort to learn what you can about it, to erase any feelings of doubt and unsurety in case this comes up again
The fact that this is a new, unknown area
It's a new week!
What personal/professional goals you're going to work on
How everyone else is currently feeling
The kind of attitude you're going to have towards whatever comes your way
Gone to the supermarket and you've realised what you wanted to buy is out of stock
Think outside the box, find another alternative - Macgyver it
Think about buying something else
The stock levels - You can't buy it
