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WorksheetsOutage
Total questions: 10
Worksheet time: 2mins
9. If CST Has Planned Outage from 8 am to 2 PM, CST called us at 2:30 PM and Outage Still Exist so you're Action :
Handle With CST Normally
Inform CST about Outage with no estimated time
Inform CST pending fixing TE message
Inform CST about Outage with 2H SLA
11. In case the customer has ticket in 3rd level pool (IU) in the same time the pop has related outage you will inform him by
Inform CST no estimated time
Informed CST about IU SLA
Informed CST about IU Sla + outage SLA
Second SLA for Port time out case is :
2 Hours
2 Working days
No Estimated Time
Voice overlapping case is a normal behavior due to the replacement or Ehlal Outage :
نجلاء قالت ايه هنا
(a)
cst has port time out,no outage on CST 360,,ADSL UP and no IP,your action :
Create IR
Inform cst 2 H
Reset & Configuration
cst has outage Down and face Browsing case ,you will TS normally and if still the same, will inform CST about outage ,
5. CST Has Outage On IR With Comment Specific Frames From 150 To 180 , CST Frame On Matrix is 172 and he Called after 1 Hour of outage creation So your action :
Informed CST Outage SLA within 2 Hours
Informed CST Outage SLA 5 WD
Informed CST Outage SLA No estimated Time
لعبه الشطرنج فيها كام عسكري
32
16
8
فيها كام يوم؟
(a)
