WorksheetsWhat Do You Know about Takaful's Distribution Channel
Total questions: 25
Worksheet time: 13mins
What are five main distribution systems employed by takaful companies?
Which of the following is an example of distribution channel used by takaful company?
Agency system
E-business
Broking system
All of above
“Selling of Islamic insurance and other similar products through a bank” is definition of?
Direct marketing
Banca-takaful
Telemarketing
Agency system
Many takaful companies use the agency system for marketing family takaful products rather than general takaful products
TRUE
FALSE
_________will makes the recommendation to their clients to which insurer or takaful provider they should choose
Agent
Security guard
Broker
Takaful company representative
What is the benefit received by an agent of takaful company?
i. Basic and overriding commission
ii. Persistency bonus
iii. Overseas trip
i and ii
i, ii and iii
i only
A/an _________is someone who legally represents the takaful operator, and can bind the takaful operator by apparent authority
agent
telemarketer
broker
manager
All of the below are marketing strategies for agency system except
Commission structure must be attractive and competitive
Annual awards for agencies who do not meet certain target
Must have good and effective training courses for agencies management
Must have good and reliable agency support system
Agency Department is responsible for all agents and agency affairs including:
i. Career development
ii. Preparation of contract between agent and takaful operator
iii. Arrange takaful schemes on behalf of participants
iv. Crediting the commission
i only
i and ii
i, iii and iv
i, ii and iv
Agent represents one or more takaful companies, while brokers represent takaful buyer and not appointed by insurer
TRUE
FALSE
____________is one way of generating takaful participants as the Internet is becoming more widely used especially among younger generation
A website or portal provide by takaful operators will forbid the sale force and partners in better serve customers. The portal also will increase number of walk-ins as well as phone and written enquiries, thus enable to improve operational capability and customer service.
TRUE
FALSE
________refers to a distribution channel in which a takaful scheme is arranged by salaried representatives’ employee of a takaful operator.
All of the below are advantages of direct marketing except
Higher margin for takaful operator
Efficient management
Higher fixed cost
Lower cost (commissions)
A broker is an individual who arranges and services takaful schemes on behalf of the participants
TRUE
FALSE
What is the broker’s function?
i. To study the needs of the participant
ii. Analyze the risks exposure facing the participant
iii.Given the authority by a takaful operator to solicit, propose and create takaful contracts
iv.Recommend ways to reduce the physical hazards
i and ii
i, ii and iii
i, ii and iv
i, iii and iv
Miss Hazwani as a takaful brokers need to be knowledgeable about her client’s background and history and make the recommendation to her clients as to which insurer or takaful provider they should choose
TRUE
FALSE
Brokers have the authority to initiate a policy on the insurer’s behalf and have the permission to bind coverage
FALSE
TRUE
________represent takaful buyer while ________represent one or more takaful companies
Marketing strategies for brokers are including:
i- Must have good rapport with all the broker
ii-Must offer competitive commission to the brokers
iii-Must be able to meet brokers request for the cover
iv-Must be specialized in certain industry
i and ii only
i and iv only
i, ii and iii
All of the above
What is the distribution channel used by these two institutions?
online-based (e-business/internet system)
Agency system
Banca-takaful system
Direct marketing system
Mrs. Afaf prefer to use online-based system to do the takaful’s transaction because the application of the contract can be done online and have the choices for mode of payment
TRUE
FALSE
In view of Shariah, is it permissible for takaful companies to use agents and brokers as their representative?
NO
YES
Sun Life Malaysia Takaful Berhad and Bank Rakyat has announced the formalisation of a 4-year agreement that would allow for Sun Life’s products to be made available to Bank Rakyat’s strong customer base worldwide.
This is example of?
Agency system
E-business
Direct marketing
Banca-takaful
In your opinion, what are the best distribution channel that can used by Takaful Ikhlas to generate more takaful participation?
Agency system
Banca-takaful
Direct marketing
Brokers system
Online-based system
