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What Do You Know about Takaful's Distribution Channel

Total questions: 25

Worksheet time: 13mins

Name
Class
Date
1.

What are five main distribution systems employed by takaful companies?

4 lines
2.

Which of the following is an example of distribution channel used by takaful company?

a)

Agency system

b)

E-business

c)

Broking system

d)

All of above

3.

“Selling of Islamic insurance and other similar products through a bank” is definition of?

a)

Direct marketing

b)

Banca-takaful

c)

Telemarketing

d)

Agency system

4.

Many takaful companies use the agency system for marketing family takaful products rather than general takaful products

a)

TRUE

b)

FALSE

5.

_________will makes the recommendation to their clients to which insurer or takaful provider they should choose

a)

Agent

b)

Security guard

c)

Broker

d)

Takaful company representative

6.

What is the benefit received by an agent of takaful company?

i. Basic and overriding commission

ii. Persistency bonus

iii. Overseas trip

a)

i and ii

b)

i, ii and iii

c)

i only

7.

A/an _________is someone who legally represents the takaful operator, and can bind the takaful operator by apparent authority

a)

agent

b)

telemarketer

c)

broker

d)

manager

8.

All of the below are marketing strategies for agency system except

a)

Commission structure must be attractive and competitive

b)

Annual awards for agencies who do not meet certain target

c)

Must have good and effective training courses for agencies management

d)

Must have good and reliable agency support system

9.

Agency Department is responsible for all agents and agency affairs including:

i. Career development

ii. Preparation of contract between agent and takaful operator

iii. Arrange takaful schemes on behalf of participants

iv. Crediting the commission

a)

i only

b)

i and ii

c)

i, iii and iv

d)

i, ii and iv

10.

Agent represents one or more takaful companies, while brokers represent takaful buyer and not appointed by insurer

a)

TRUE

b)

FALSE

11.

____________is one way of generating takaful participants as the Internet is becoming more widely used especially among younger generation

4 lines
12.

A website or portal provide by takaful operators will forbid the sale force and partners in better serve customers. The portal also will increase number of walk-ins as well as phone and written enquiries, thus enable to improve operational capability and customer service.

a)

TRUE

b)

FALSE

13.

________refers to a distribution channel in which a takaful scheme is arranged by salaried representatives’ employee of a takaful operator.

4 lines
14.

All of the below are advantages of direct marketing except

a)

Higher margin for takaful operator

b)

Efficient management

c)

Higher fixed cost

d)

Lower cost (commissions)

15.

A broker is an individual who arranges and services takaful schemes on behalf of the participants

a)

TRUE

b)

FALSE

16.

What is the broker’s function?

i. To study the needs of the participant

ii. Analyze the risks exposure facing the participant

iii.Given the authority by a takaful operator to solicit, propose and create takaful contracts

iv.Recommend ways to reduce the physical hazards

a)

i and ii

b)

i, ii and iii

c)

i, ii and iv

d)

i, iii and iv

17.

Miss Hazwani as a takaful brokers need to be knowledgeable about her client’s background and history and make the recommendation to her clients as to which insurer or takaful provider they should choose

a)

TRUE

b)

FALSE

18.

Brokers have the authority to initiate a policy on the insurer’s behalf and have the permission to bind coverage

a)

FALSE

b)

TRUE

19.

________represent takaful buyer while ________represent one or more takaful companies

4 lines
20.

Marketing strategies for brokers are including:

i- Must have good rapport with all the broker

ii-Must offer competitive commission to the brokers

iii-Must be able to meet brokers request for the cover

iv-Must be specialized in certain industry

a)

i and ii only

b)

i and iv only

c)

i, ii and iii

d)

All of the above

21.

What is the distribution channel used by these two institutions?

a)

online-based (e-business/internet system)

b)

Agency system

c)

Banca-takaful system

d)

Direct marketing system

22.

Mrs. Afaf prefer to use online-based system to do the takaful’s transaction because the application of the contract can be done online and have the choices for mode of payment

a)

TRUE

b)

FALSE

23.

In view of Shariah, is it permissible for takaful companies to use agents and brokers as their representative?

a)

NO

b)

YES

24.

Sun Life Malaysia Takaful Berhad and Bank Rakyat has announced the formalisation of a 4-year agreement that would allow for Sun Life’s products to be made available to Bank Rakyat’s strong customer base worldwide.

This is example of?

a)

Agency system

b)

E-business

c)

Direct marketing

d)

Banca-takaful

25.

In your opinion, what are the best distribution channel that can used by Takaful Ikhlas to generate more takaful participation?

a)

Agency system

b)

Banca-takaful

c)

Direct marketing

d)

Brokers system

e)

Online-based system