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WorksheetsTech 3
Total questions: 13
Worksheet time: 7mins
Name
Class
Date
1.
you can serech by Account number in BSS
a)
True
b)
False
2.
which tool has all data relted to CST
a)
BSS
b)
TTS
c)
Ireport
3.
CST call us and will Escalte ticket to IU will click
a)
pre-handle
b)
submit
4.
you can serech by Account number in TTS
a)
True
b)
False
5.
Ticket title should be related to the problem category
a)
True
b)
False
6.
If customer has Pop outage, CCA should update SR with outage ID
a)
True
b)
False
7.
Any solved case within the call should be waiting for CST
a)
True
b)
False
8.
SLA Pending Fixing TE- IU Pool
a)
2 D
b)
3 WD
c)
3 D
9.
Searching in BSS should be using phone number
a)
True
b)
False
10.
CCA should choose CPE type from TTS after creating TT from BSS
a)
True
b)
False
11.
ايه اللي في الصوره ده؟
a)
Dog
b)
Dinosaur
c)
Dolphen
12.
الفيلم دا اسمه ايه؟
4 lines
13.
سعيد صالح كان اسمه ايه و بيقول ايه في المسرحيه دي؟
4 lines
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