What is the full name of the account owner

When did the caller say they mailed the payment in?

What was the amount on the check they mailed in for?

How long did the caller stay in the hospital?

What is the profession of the customer service agent’s wife?

When did the Gomez’s start being a Citicard customer?

The caller was concerned that if she gave her bank information over the phone, Citibank might take out more money than what’s agreed and this might result to her getting charged another fee by her own bank. What kind of fee was she referring to?

Before ending the call, the agent asked the caller if she wanted to update her phone number, address and what else?

What is the total amount of the two checks combined?