Jyoti was furious with her PA Anita.

“How could you dismiss the caller like that, telling him I was busy? He is a prospective client, and I had asked him to call me! You should have checked with me first! You could have lost us a great business opportunity!”

Anita stood in front of her desk with her eyes downcast. She murmured softly, “I’m sorry you’re upset, Ma’am.

Jyoti was somewhat mollified but still angry: “A good business deal has gone out of the window, thanks to you!”

Anita looked at her directly and spoke soothingly, “ I’m sure I can rectify the mistake, Ma’am.”

“And how will you do that?” asked Jyoti.

“His number is saved in my line Ma’am. I’ll call him back and say I’m sorry, there was a mix-up and I’ll offer to connect both of you when it is convenient to him. I’m sure he’ll understand.”

“And in future, I won’t make that mistake again; I’ll always check with you first.”

Jyoti’s anger has evaporated by now. “Ok, go ahead and let me know.” Anita is?

Sunil was scolding his subordinate. “ Is this any way to make a proposal? No one can understand head or tail of it! And it’s not the first time either. Just a few days back you gave wrong estimates for our marketing project. Before that, your forecasts were all off the mark. I don’t know how I tolerate you.” Sunil is….