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Communication and Consultation

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Which question is not open-ended?

a)

How is your day going?

b)

How did you hear about us?

c)

Has it started to rain?

d)

How is the weather?

2.

A skin allergy test is recommended ________ hrs before coloring

a)

12

b)

24

c)

72

d)

48

3.

This is the hair that is closest to the scalp, which is new hair, less than 3 months old

a)

roots

b)

mid lengths

c)

ends

d)

follicle

4.

This is the most porous area of the hair. In many cases it has been exposed to frequent chemicals or coloring

a)

roots

b)

mid lengths

c)

ends

d)

follicle

5.

Connect with your clients using social networks and communicate news and promotions in the salon

a)

true

b)

false

6.

Give samples to your clients and encourage them to try new products.

a)

true

b)

false

7.

________ clients expect a color consultation

a)

1/10

b)

3/10

c)

7/10

d)

9/10

8.

Clients are willing to pay more for personalized color services

a)

true

b)

false

9.

____ of clients expect a color consultation in the salon

a)

50%

b)

25%

c)

90%

d)

70%

10.

To make the best beauty choices for clients, attention is given to which things during the consultation

a)

nail color

b)

skin color

c)

eye color

d)

hair color