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OFFERING SERVICE

Total questions: 25

Worksheet time: 16mins

Name
Class
Date
1.

Can I ... you a hand?

a)

be

b)

give

c)

help

d)

need

e)

make

2.

... the washing, if you like.

a)

Can I

b)

Would you

c)

I'll do

d)

Should I

e)

May I

3.

... like a cup of coffee?

a)

Can I

b)

I'll do

c)

Should I

d)

May I

e)

Would you

4.

You're carrying two bags and you're nearly home, when someone offers help to you. You don't want help and say, " ..."

a)

Actually, I'm fine thanks.

b)

Thank you.

c)

Thanks, but no!

d)

Go away, please.

e)

If you don't mind.

5.

Rina : May I help you?

Dinda : Hmmm. Don't bother yourself, thanks.


The underlined sentence expresses ...

a)

Asking help

b)

Giving help

c)

Offering help

d)

Refusing an offer

e)

Hoping an offer

6.

Mr. Win : Hello, Miss Wilis. Would you like a cup of coffee? I'm just making some.

Miss Wilis : Oh, yes please. That would be lovely.


The underlined expression expresses ...

a)

Offering something

b)

Offering help

c)

Accepting an offer

d)

Refusing an offer

e)

Asking an offer

7.

David : Hi, Jane. Do you want me to buy an ice cream?

Jane : Oh great! ... , I'd love one.


The suitable expression to complete the dialogue is ...

a)

Yes, please.

b)

No, thanks.

c)

Don't bother.

d)

Never mind.

e)

Not for me.

8.

Man : Excuse me, Madam. May I help you bring that bag?

Woman : Oh, no thanks. I can manage myself.

Man : Alright. If you need a help, let me know.

Woman : Yes, thank you very much.


What can we learn from the dialogue?

a)

The woman needs help.

b)

The man wants to ask the bag.

c)

The woman refuses the man's offering.

d)

The man manages the woman's bag.

e)

The man can carry his own suitcase.

9.

Man : Oh, no, I have to return this book.

Woman : What if I return your book?

Man : .............................................


What is the best response to say next?

a)

I don't know what to do.

b)

Please, borrow it for me.

c)

Lend me your member card

d)

If you like it, you can borrow it.

e)

if you don't mind, please return it for me.

10.

Ali : Excuse me, Mam. May I help you?

Mrs. Susi : Oh, Ali, yes please. I have a lot of things to do.

Ali : What can I do for you, Mam?

Mrs. Susi : You can arrange these books on the shelf.

Ali : Okay.


The underlined words express ....

a)

Accepting service.

b)

Refusing service.

c)

Offering services.

d)

Declining services.

e)

Giving information.

11.

Ali : Excuse me, Mam. May I help you?

Mrs. Susi : Oh, Ali, yes please. I have a lot of things to do.

Ali : What can I do for you, Mam?

Mrs. Susi : You can arrange these books on the shelf.

Ali : Okay.


The underlined words express ....

a)

Offering help.

b)

Refusing services.

c)

Accepting services.

d)

Declining helps

e)

Giving information.

12.

Ruth : Have you finished your dinner?

Grandma: Yes, I have.

Ruth : Would you like me to wash the dishes?

Grandma: It's okay. I don't mind washing the dishes for my grand daughter.

Ruth : No, Grandma. You have taken care of me when my parents are not at home. Let me do it for a change.

Grandma : That's very kind of you, darling.


Where does the conversation most likely take place?

a)

At school.

b)

In the toilet.

c)

In the dining room.

d)

At the market.

e)

At a food shop.

13.

Clrek : Good morning. .....

Fathan : Good morning. Yes, please. I’d like to change my

rupiahs for Australian Dollars.

Clerk : Okay. Let me check.

a)

Can you help me?

b)

Can I help you?

c)

What can you do for me?

d)

Will you help me?

14.

"What can I do for you?"

a)

Yes, you are welcome.

b)

How are you?

c)

Yes, I am looking for Jacket.

d)

Here you are.

e)

A black jacket.

15.

John: Hello, Jean. Where have you been?

Jean: Hi, John. I just bought few kilograms of apples in the

market.

John: Do you need some help to carry the apples?

Jean: _______

The suitable respond to complete the dialogue is ….

a)

I don’t know.

b)

Why?

c)

Of course, that’s very kind of you.

d)

I will help you.

e)

Good bye.

16.

Bob: Sony, will you join me to build a birdhouse?

Sony: Sure, _______. I am really excited.

Complete the dialogue above with right expression ….

a)

I don’t want to.

b)

I am busy today.

c)

I will

d)

I will not

e)

I have to go.

17.

Ryo : Sir, I think I’m lost.

Ocid: ………………………..

a)

Let me help you carrying your motorcycle.

b)

Can I help you? I know this place.

c)

May I help you? I have a phone too.

d)

Shall I clean your mirror?

e)

Would I help you?

18.

Wido : Would you like me to carry these books, sir?

Mr. Sumadi : Sure. Thank you very much.


The underlined expression shows ...

a)

A. offering service

b)

B. asking to do something

c)

C. apologizing for someone's mistake

d)

D. disagreeing with someone's opinion greeting someone

e)

E. asking help

19.

Ika : It’s so hot here.

Rina : …

a)

A. Would you like me to turn off the AC?

b)

B. Would you like me to turn on the AC?

c)

C. Would you like I to turn off the AC?

d)

D. Would I like to turn off the AC?

e)

E. Would I like me to turn the AC?

20.

Tourist : I don’t know this place. Can you tell me where it is located?

Native : Well, it’s far enough. Would you like me to show you the place?

Tourist : really? It’s very kind of you.


The underlined sentence shows us that…

a)

A. The native is not really sure about the location

b)

B. The native is in doubt about the location

c)

C. The native accept the tourist’s offer to help him

d)

D. The native offers the tourist some help

e)

E. The native offers the tourist some location

21.

Receptionist : "... I help you, Sir?"

Guest : "Yes. I would like to meet the Headmaster.

Receptionist: "Wait a minute, please."


The right modal to fill the blank dialog is……..

a)

A. Would

b)

B. Will

c)

C. May

d)

D. Must

e)

E. Do

22.

A waiter : Good evening, Could I show you the menu?

A customer :……………………..?


What is the right answer?

a)

A. Do you like to eat?

b)

B. Can you do me a favor?

c)

C. Sure, what do you have tonight

d)

D. Would you like to bring something?

e)

E. Why don't you find in another store

23.

Woman : Finally, I got the package.

Man : Please, sigh here.

Woman : Okay.

Man : Could I hold your package while you sign in?

Woman : Thank, that would help a lot.


What will the woman probably do?

a)

Give the package.

b)

Sign the package.

c)

Hold the woman's package.

d)

Help the woman sign the package.

e)

Give the signature to the woman.

24.

Jemima : May I help you? You look so confused.

Mrs. Ray : Yes, Please. I cannot find my grandson. He was waiting for me here, and now he's gone.

Jemima : have you told your problem at the security of this supermarket?

Mrs. Ray : Not yet.

Jemima : Well, let's go to the security desk. He will help you.


Where does the conversation most likely take place?

a)

At School canteen.

b)

At a traditional market.

c)

At a supermarket

d)

At hospital.

25.

Man : What's wrong, Madam?

Woman : I can't open the door.

Man : ....


What is the most appropriate response to say next?

a)

Please, don't bother.

b)

What can I do for you?

c)

What if I close it?

d)

May I help you leave the room?

e)

Would you like me to open it for you?