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WorksheetsScam Shield & EDGE Fees Review
Total questions: 15
Worksheet time: 9mins
How much is Scam shield?
(a)
(T/F) There is no difference between Scam Block and Scam Shield.
True
False
How to activate Scam Block?
(a)
How many times can a cx change phone number for a clean slate?
1
none
depending on the cx situation
Scam Shield Premium features includes :
(Select all that is applicable)
Category Manager
Block Individual Numbers
Reverse Number Lookup
Voicemail to Text
Customer can see how many scam calls were blocked on the last (a) days. This is also where customers can turn the feature on and off.
(T/F) Metro is including 12 months of free Be ID-Aware with Scam shield App for T-mobile.
True
False
How much is the activation, reactivation and ESN change fee?
(a)
What are the options for Customer to do the ESN change for free via self-service?
IVR
MyAccount
MyMetro
MyDay
(T/F) For BYOD - ESN change, it will not work over the IVR therefore we need to waive the fee.
True
False
When is Scam Shield launching?
July 24th
July 27th
August 1st
If customer calls us for BYOD and ESN Swap, do we still mention the $20 fee?
Yes
No
Effective July 21st, which fees increased to $20 + applicable tax?
ESN Change
MDN Change
Activation Fee
BCR Fee
Can we use dummy MEID for swapping phones in 2 separate accounts?
Yes
No
(T/F) 5G BYOD Phones can be activated in our system; however, some services and features may not work.
True
False
