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WorksheetsProblem solving techniques
Total questions: 10
Worksheet time: 6mins
A cycle used to solve problems
PDCA
PCDA
PPAC
PDCC
Routine thinking is __________ while creative thinking is ____________
thinking inside the box
thinking outside the box
thinking that causes problems
thinking for management
When people get together to solve problems with as many ideas as possible.
(a)
Practicality is a
mental block to creativity
way to encourage creative thinking
harder way to think creatively
responsibility of a creative thinker
A complex problem that uses experts is the
Force field analysis
Delphi technique
Empty chair technique
PDCA mode
The Delphi technique uses: (select more than one)
Experts
Questionnaires
Reports
Pros and cons
A problem solving technique where the forces for and against change are rated and debated
Force field analysis
Delphi technique
Pros and cons technique
Kurt Lewin’s 3 step process
A technique where you break the bigger problem down into smaller problems is known as the:
divide and conquer technique
break it down technique
the Caesar approach
nominal group technique
The nominal group technique brings everybody and their ideas together without making anyone uncomfortable. Why would you want people to be comfortable?
People who are comfortable can speak their mind
When a staff member is shut down by their colleagues, they don’t want to contribute again
When staff are included in decision making, they feel more included and are more productive
All of the above
Working with others is always easy
True
False
