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Worksheets

Taking Phone Message

Total questions: 10

Worksheet time: 20mins

Name
Class
Date
1.

The statement below which is appropriate for ending the phone conversation is ....

a)

Alright, I’ll tell him

b)

Don’t forget to tell him

c)

See you tomorrow morning then

d)

Sorry, I’ll call him first

2.

Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”


Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

a)

It’s all right

b)

Hold the line, please

c)

Wait an hour, please

d)

Sorry to keep you waiting

3.

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”


Caller : “Yes, I’d like to subscribe to Tempo.”


Operator : “Yes, ma’am …......


Caller : “This is Susan Olivia.”

a)

Can I talk to Susan Olivia?

b)

Shall I call you with your last name?

c)

May I know who’s calling, please?

d)

What’s your name?

4.

Receptionist: “Good Morning, Le Dian Hotel, May I help you?”


Sofyan: “I want to call Mr. Brian at Room 24”


Receptionist : “Sorry, the line is busy”


Sofyan: ......

a)

Could you call back later?

b)

May I take a message?

c)

Just a moment, please.

d)

Could I leave a message for him?

5.

Caller: “Hello .........… “


Nita: “I’m sorry, he is out. Could you call back at four?”


Caller: “Alrigt. Thank you”

a)

Could you speak to Mr. Aziz, please?

b)

Can I take a message from you?

c)

Could I speak to Mr. Aziz, please?

d)

Would you like to call him again?

6.

Andre: “I need to book a room for this weekend. May I know the rate?”


Banu: “ ........… and which room would you like to have, single double?”


Andre: “Sure. My name is “Andrea Thomas and I’d like single room, please.”

a)

Will you put me through Mr. Brown?

b)

Can I talk to the manager?

c)

May I leave the message?

d)

May I know who’s speaking?

7.

Caller: “Hello ....…”


Receiver: “Yes, speaking.”


Caller: “I need some information about the product you launched yesterday.”

a)

Could you tell me about your product, please?

b)

Who’s speaking?

c)

Could I speak to Mr. Iwan, please?

d)

Could you put me through to Doni?

8.

Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”


Receptionist: “….... He isn’t available right now.”

a)

Speaking

b)

He isn’t here

c)

I’m sorry

d)

You’ve got a message

9.

Chandra: “Hello, It’s Chandra. Can I help you?”


Bams: “Can I talk to Mr. Budi?”


Chandra: “Sure,.................”

a)

He is in a meeting now

b)

Just a moment, please

c)

Any message?

d)

Call him later

10.

Receptionist: “Good morning, Nirwana Hotel. Can I help you?”


Caller: “Room 1023, please.”


Receptionist: “I’m sorry, there is no answer ….......”

a)

May I take a message?

b)

How do you spell it?

c)

Can I leave a message?

d)

I’ll put you through