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WorksheetsKD 15 Taking messages_2
Total questions: 20
Worksheet time: 20mins
What does this sentence/phrase/word mean or function?
Are you saying that....?
Repeating what has just been said.
Being more polite when apologizing.
Clarifying details
What does this sentence/phrase/word mean or function?
Sorry, Sir. Would you mind speaking more slowly, please?
Offering help
Asking to repeat what has just been said.
Transferring a call
What does this sentence/phrase/word mean or function?
I am afraid Mr Brown is out of the office today.
Being more polite when apologizing.
Confirming an understanding
Clarifying details
What does this sentence/phrase/word mean or function?
He also said that he would change the schedule to Wednesday.
Being more polite when apologizing.
Ending a call
Adding information
What does this sentence/phrase/word mean or function?
Thanks. I understand now
Clarifying an answer
Requesting an information
Confirming an understanding
What does this sentence/phrase/word mean or function?
Would you like me to send you a brochure with this information?
Giving a suggestion
Offering help
Expressing gratitude
What does this sentence/phrase/word mean or function?
I’d be happy to send you more details by email.
Asking for a confirmation
Offering to do something
Ending a call
What does this sentence/phrase/word mean or function?
Which department would you like to be put through to?
Checking understanding
Apologizing
Transferring a call
What does this sentence/phrase/word mean or function?
Please feel free to call me if you have any other questions.
Organizing information
Ending a call
Transferring a call
What does this sentence/phrase/word mean or function?
Unfortunately, Roger is tied up for the rest of the day. (tied up = busy)
Softening bad news
Stressing the importance of something
Apologizing
What does this sentence/phrase/word mean or function?
I hope this doesn’t cause too much of a headache for you.
Asking for agreement
Setting an appointment
Apologizing (saying sorry)
What does this sentence/phrase/word mean or function?
Thank you so much. I really appreciate it.
Checking acceptance
Expressing gratitude (thank you)
Giving suggestion
What does this sentence/phrase/word mean or function?
First, I’d like to ask you...
Second, we should know .....
Third, ......
Clarifying details
Organizing information
Giving suggestion
What does this sentence/phrase/word mean or function?
Do you think that would be acceptable?
Checking acceptance
Confirming an understanding
Softening bad news
What does this sentence/phrase/word mean or function?
Can’t you speak to him again?
Stressing the importance of something
Accepting a suggestion
Offering help
What does this sentence/phrase/word mean or function?
Unfortunately, this is not a great time of the year for us. We are swamped for the next few weeks. (swamped = busy)
Being more polite when apologizing
Saying “NO” in more polite way
Indicating a communication problem
What does this sentence/phrase/word mean or function?
I’m afraid I can’t make it then
Confirming a cancellation
Giving a suggestion
Saying that a time isn’t suitable (for an appointment/arrangement)
What does this sentence/phrase/word mean or function?
What if I send someone over to pick it up Monday evening before closing?
Offering to do something
Giving a suggestion
Clarifying details
What does this sentence/phrase/word mean or function?
I believe that would work.
Accepting a suggestion
Organizing information
Softening bad news
What does this sentence/phrase/word mean or function?
Sorry. The line keeps cutting out.
Resolving conflict
Transferring a call
Indicating a communication problem
