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Telephone Call Test 11 AKL 1

Total questions: 10

Worksheet time: 3hrs 30mins

Name
Class
Date
1.

Choose the correct response !

Caller : Hello. ...?

Nita : I'm sorry, he is out. Could you call back at four?

Caller : All right. Thank you.

a)

Could you speak to Mr. Aziz, please

b)

Could I speak to Mr. Aziz, please

c)

Would you like to call him again

d)

Can I take a message from you

2.

Raka : …

Mrs. Anni : I’m afraid you have the wrong number, Miss

a)

Hello, is this Mrs. Rina’s house?

b)

Excuse me. Where is Mrs. Nita?

c)

Hello, who’s speaking, please?

d)

Could you tell me where your wife is?

3.

For : Mr. Ardy

Date : 10/6/2000 Time: 12.00

From : Ms. Graham

Departure of Agriculture

Phone : 555-7501

Message : Please ring him. Urgent. Tell him If I have received his facsimile.


Taken by : Anita


Based on the telephone message form, to whom the messsage sent?

a)

Ms. Graham

b)

Mr. Ardy

c)

Anita

4.

Andi : I will go to Ari's house. Will you accompany me?

Anjas : Oh, I'm sorry I can't. I've already had an appointment.

Mira : What has Andi told you, Anjas?

Anjas : …

a)

Anjas has told me that he will go to Ari's house

b)

Andi has told me that he will go to Ari's house

c)

Andi told Mira that he would go to Ari's house

d)

I told him that he refused to go to Ari's house

5.

Operator :Pemalang Hotel. Can I help you?

Chandra : Good morning, . . . . . . . . .

Operator : I’m sorry he’s out now. May I have your name, please?

Chandra : This is Chandra.

a)

I want to see Mr.Andi.

b)

Can I help you Mr.Andi?

c)

I would like to meet Mr.Andi, please

d)

Could you put me through to Mr.Andi, please?

6.

Vito : I'm sorry, but Miss. Lena is not here right now.

Bijis : .......

Vito : Sure, I'll write it down and give it to Miss. Lena as soon as she arrives.

a)

May I leave a message?

b)

May I know where she goes?

c)

You may leave a message.

d)

Sorry, that's my mistake

7.

Ratna: Who is calling ?

Arlin : This is Arlin.

Ratna : .....

a)

Who are you?

b)

Can I help you Miss. Arlin?

c)

You dial the wrong number

d)

Okay, I'll let him know.

8.

Krisnu : Hello, It's Krisnu. May I help you?

Chandra : Can I talk to Mr. Markus?

Krisnu : Sure, . . . . . .

a)

He is in a meeting now

b)

Any message?

c)

Just a moment, please

d)

Call him later

9.

Customer Service : May I have your phone number?

Ajeng : It's 0897635647

Customer Service : . . . . . . .

Ajeng : Sure, 0-8-9-7-6-3-5-6-4-7

a)

Okay, I got it

b)

I can't hear you.

c)

What?

d)

Could you repeat that, please?

10.

Bijis : . . . . . . .

Dori : I'm really sorry, I was busy this morning.

a)

Where are you?

b)

It's good to hear you.

c)

I tried to call you at about nine o’clock.

d)

I will meet her at 9 o'clock