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ULANGAN SIMPLE PHONE MESSAGE

Total questions: 20

Worksheet time: 20mins

Name
Class
Date
1.

Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”


Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

a)

It’s all right

b)

Hold the line, please

c)

Wait an hour, please

d)

Sorry to keep you waiting

2.

The statement below which is appropriate for ending the phone conversation is ....

a)

Alright, I’ll tell him

b)

Don’t forget to tell him

c)

See you tomorrow morning then

d)

Sorry, I’ll call him first

3.

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”


Caller : “Yes, I’d like to subscribe to Tempo.”


Operator : “Yes, ma’am …......


Caller : “This is Susan Olivia.”

a)

Can I talk to Susan Olivia?

b)

Shall I call you with your last name?

c)

May I know who’s calling, please?

d)

What’s your name?

4.

Receptionist: “Good Morning, Le Dian Hotel, May I help you?”


Sofyan: “I want to call Mr. Brian at Room 24”


Receptionist : “Sorry, the line is busy”


Sofyan: ......

a)

Could you call back later?

b)

May I take a message?

c)

Just a moment, please.

d)

Could I leave a message for him?

5.

Caller: “Hello .........… “


Nita: “I’m sorry, he is out. Could you call back at four?”


Caller: “Alrigt. Thank you”

a)

Could you speak to Mr. Aziz, please?

b)

Can I take a message from you?

c)

Could I speak to Mr. Aziz, please?

d)

Would you like to call him again?

6.

Andre: “I need to book a room for this weekend. May I know the rate?”


Banu: “ ........… and which room would you like to have, single double?”


Andre: “Sure. My name is “Andrea Thomas and I’d like single room, please.”

a)

Will you put me through Mr. Brown?

b)

Can I talk to the manager?

c)

May I leave the message?

d)

May I know who’s speaking?

7.

Caller: “Hello ....…”


Receiver: “Yes, speaking.”


Caller: “I need some information about the product you launched yesterday.”

a)

Could you tell me about your product, please?

b)

Who’s speaking?

c)

Could I speak to Mr. Iwan, please?

d)

Could you put me through to Doni?

8.

Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”


Receptionist: “….... He isn’t available right now.”

a)

Speaking

b)

He isn’t here

c)

I’m sorry

d)

You’ve got a message

9.

Chandra: “Hello, It’s Chandra. Can I help you?”


Bams: “Can I talk to Mr. Budi?”


Chandra: “Sure,.................”

a)

He is in a meeting now

b)

Just a moment, please

c)

Any message?

d)

Call him later

10.

Receptionist: “Good morning, Nirwana Hotel. Can I help you?”


Caller: “Room 1023, please.”


Receptionist: “I’m sorry, there is no answer ….......”

a)

May I take a message?

b)

How do you spell it?

c)

Can I leave a message?

d)

I’ll put you through

11.

"to hang up" means . . .

a)

to call someone by mistake

b)

finish a telephone call

12.

Hello. This is John Bates. May I speak with Mr. Wilson, please?

..................... Mr. Wilson is not here right now.

a)

I'm sorry, but

b)

No, you may not

c)

What number are you calling?

d)

You got the wrong number

13.

Hello. Could I speak to Susan Malden, please?

......................., please. I'll see if she is in.

a)

Call back

b)

Hang up

c)

Hold on

d)

Pick up

14.

I'm sorry. Mr. Garcia can't come to the phone at the moment.

.................................... leave a message?

a)

How I

b)

Do you like to

c)

May I

d)

Would you like to

15.

I'm afraid Professor Grimes has just stepped out. Can ............... a message?

a)

I give

b)

I take

c)

you give

d)

you take

16.

I'm afraid Barbara is not in.

Can I .................... a message for her, please?

a)

give

b)

leave

c)

take

d)

write

17.

Hello! Mary's ..............................

a)

calling

b)

dialing

c)

speaking

d)

waiting

18.

Can I speak to Douglas, please?

There is no one here ........................

a)

by that name

b)

I know of

c)

to speak to

d)

who is likely to have such a name

19.

Claire: Hello, finance department.

Jennifer: Hello, can I speak to Adrian Hopwood, please?

Claire: I’m afraid he’s in a meeting at the moment. Can I help?

Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the

meeting?

Claire: In about an hour. Can you call back later?

Jennifer: Okay, I’ll do that.

Claire: Or can I take a message?

Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews

called and that I’m in the office all day if he could call me back.

Claire: Can I take your number, please?

Jennifer: Yes, it’s 5556872

Claire: 5556872. Okay, I’ll make sure he gets the message.

Jennifer: Thanks very much for your help, bye!

Claire: Goodbye!


Why isnot Mr Hopwood available?

a)

Because He is having lunch

b)

He is preparing some file at the moment

c)

He is in a meeting

d)

He is out at the moment

e)

He goes with his clients

20.

Claire: Hello, finance department.

Jennifer: Hello, can I speak to Adrian Hopwood, please?

Claire: I’m afraid he’s in a meeting at the moment. Can I help?

Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the

meeting?

Claire: In about an hour. Can you call back later?

Jennifer: Okay, I’ll do that.

Claire: Or can I take a message?

Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews

called and that I’m in the office all day if he could call me back.

Claire: Can I take your number, please?

Jennifer: Yes, it’s 5556872

Claire: 5556872. Okay, I’ll make sure he gets the message.

Jennifer: Thanks very much for your help, bye!

Claire: Goodbye!


What number can Mr. adrian Hopwood call?

a)

five five five seven six eight two

b)

five five five six two eight seven

c)

five five five eight seven six two

d)

five five five six eight seven two

e)

five five five eight six seven two