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WorksheetsContact Center Sevices
Total questions: 10
Worksheet time: 2mins
Telephonic Customer Service Agents work within what type of setting?
Dining Room
Classroom
Call Center
Sanctuary
What type of Call Center Customer Service is provided by a CSR?
Auto Repair
Inventory
Billing
Painting
Which Employee Type is responsible for his/her own payroll tax payments?
Contractor
W-2 Employee
Volunteer
Parent
An inbound call is initiated by....
General Manager
Quality Assurance Manager
The Customer
Store Owner
Which is a type of call center operation?
Day Care
Outbound
Informercial
Shopping
Customer Service Reps Who Work From Home is in what worker category?
Teleworker
Farm Worker
Postal Worker
Multi Level Market Agent
People who are good with helping people may choose to work in which type of job?
Scientist
News Reporter
Management
Customer Service
Which is not a call center operation?
Billing
Reservations
Landscaping
Collections
The Call Center Agent is the first impression a company makes
True
False
Which title is not used in reference to a customer service agent?
Customer Support Professional
Call Center Agent
Engineer
Customer Service Representative
