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Hotel Introduction

Total questions: 20

Worksheet time: 22mins

Name
Class
Date
1.

a staff member who helps guests with their luggage

a)

bellboy

b)

carhop

c)

front desk clerk

d)

vallet

2.

go to the front desk to receive keys

a)

check out

b)

check in

c)

reserve a room

d)

book a room

3.

the place where guests go to check in and out and to get information

a)

front desk

b)

back of the house

c)

hostess stand

4.

hotel manager

a)

person in charge at the hotel

b)

person who cleans the rooms

c)

person who makes the food

d)

person who works the front desk

5.

staff members that clean the rooms and linen

a)

room attendant

b)

front desk clerk

c)

back of the house

d)

sheet changer

6.

reservation

a)

a request to save a specific room for a future date

b)

making a plan for a vacation

c)

planning a vaction

d)

a request to keep a room for a week

7.

delivery of food or other services requested by guests

a)

food service

b)

room service

c)

in room food

d)

food delivery

8.

staff that parks the guests' vehicles

a)

housekeeper

b)

valet

c)

bellboy

d)

clerk

9.

The brain of a hotel is?

a)

the housekeepers department.

b)

public areas

c)

the laundry department

d)

reception

10.

Which of the images is related to the word "safe"?

a)
b)
c)
d)
11.
All the meals are included
a)
full board
b)
half board
c)
fullboard
d)
halfboard
12.
a)
en suite
b)
double room
c)
twin room
d)
single room
13.
a)
doubleroom
b)
twin room
c)
double room
d)
en suite
14.

Where to you sign in at the hotel ?

a)

recipe

b)

prescription

c)

reception

d)

restriction

15.

What's 'shuttle service'?

a)

transportation from the airport

b)

local bus

c)

long distance bus

d)

underground

16.

Where should you keep your valuables when staying at hotel?

a)

at the reception

b)

on your nightstand

c)

in the safe deposit box

d)

in your hand luggage

17.

It's usually at 12 o'clock (when staying at a hotel)

a)

check-in time

b)

breakfast

c)

check-out time

d)

booking

18.

Does the lobby have internet?

a)

Yes, every other Friday

b)

Yes, at 11am

c)

Yes, 24hrs a day, every day

d)

Yes, in room 209

19.
Type of keys with a shape of a credit card. They control your room power such as the light and the air conditioning.
a)
Key
b)
Keycard
c)
Card
d)
Cardkey
20.

Where can I find the concierge?

a)

At the lobby

b)

At the function room

c)

At the terrace

d)

At the bacement.