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WorksheetsCustomer Service
Total questions: 10
Worksheet time: 3mins
My personal rule of ________________ is that I never argue with customers.
finger
thumb
toe
nail
Last year, we lost a lot of customers ______________ our competitor
for
to
on
with
Usually it's easier to _________________________ an existing customer than to gain a new one.
stick
hold
keep
leave
We have a card for loyal customers to ________________ their loyalty.
boost
measure
reward
What is customer service?
when a business meets customer needs
The service provided to customers before, during and after purchasing a product
a method of production
What is rule number 1 in customer service?
Customer is always right
keep asking them for more
Yes we can
A good customer is a profitable customer
A satisfied customer tends to be all of the following except...
more loyal
more profitable
more costly
more responsive to promotion
We're doing everything to ____________________ our customers' expectations.
excess
exceed
exit
access
The staff in the shop are very polite, they are
courteous
faithful
efficient
uncaring
Which is a way to gain customer satisfaction?
Confidence in service
Slow service
Not dealing with problems
Long queues
