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WorksheetsQuick Quiz Recap - Hospitality Industry
Total questions: 15
Worksheet time: 10mins
Examples of commercial hospitality businesses include...
school canteens, hotels, cafes
hospital food services, prisons, bed and breakfasts
coffee shops, restaurants, fast food outlets
residential catering, coffee shops, armed forces
Collectively, direct working refers to those who...
only produce food in a kitchen
make a good or service possible from behind the scenes
only wait on tables
produce goods or services for customers
Name 5 skills that are important when working in the hospitality industry.
Which of the following skills are the most important when working in the hospitality industry? (you can choose more than one)
Teamwork
Relaxing
Professionalism
Customer service
Day dreaming
Which of the following questions are you most likely to be asked in an interview? (choose three options)
Why should we give you the job?
What is the job you applied for?
Do you have friends who work here?
What do you know about our business?
What are your biggest weaknesses?
The non-commercial hospitality industry do not primarily aim to make profit.
True
False
Products + Service =
Environment
Experience
Complaints
Who is responsible for the day-to-day running of a Hotel?
General Manager
Restaurant Manager
Catering Manager
Sales Manager
Where is the oldest and most prestigious hospitality school in the world located?
Melbourne, Australia
New York, USA
Lausanne Switzerland
London, England
You should always turn up for an interview just on time.
True
False
Who is the most important person to any business?
Owner
Manager
Customer
Supervisor
What do we mean by empathy?
The ability to understand and share the feelings of another
Being unable to make a guest experience more desirable
Giving customers discounts if they complain
The hospitality industry is the _______ largest employer in the UK
second
third
fourth
fifth
What is the most important reason to research a business before an interview?
To find out if you really want to work there
To understand what the business does and how they deliver it
To find out their phone number
To see how good their website is
Why is practicing in a realistic/ mock working environment helpful?
It means you can get a job straight away
It stops you from having to do a real job
It makes you lose confidence
It helps develop your skills and confidence
