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Bahasa Inggris Wajib XII Quiz 1 Offering Services

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Mr Bean : Hello, Miss Smith. Would you like a cup

of coffee? I'm just preparing some.

Miss Smith : Oh, yes please, that would be lovely.

Mr Bean : How do you take it?

Miss Smith : With milk and sugar please.

Mr Bean : Here you are.

Miss Smith: Thank you.


The underlined sentence express ...

a)

Offering something.

b)

Offering help.

c)

Accepting an offer.

d)

Declining an offer.

e)

Refusing an offer.

2.

Ali : Excuse me, Mam. May I help you?

Mrs. Susi : Oh, Ali, yes please. I have a lot of things to do.

Ali : What can I do for you, Mam?

Mrs. Susi : You can arrange these books on the shelf.

Ali : Okay.


What does the underlined sentence mean?

a)

Accepting help.

b)

Reducing help.

c)

Declining services.

d)

Offering helps.

e)

Introducing a new comer.

3.

Mike: Oh my God, I left my book at home.


Dave: ...........................

a)

Shall I take it for you?

b)

Just forget it.

c)

Let me take you to school.

d)

I'll treat you chicken noodles.

e)

It's good

4.

Steve: I don't understand chemistry at all.


Banner: .................................

a)

How about having dinner with me?

b)

How about going to the beach?

c)

Would you like me to help you study?

d)

How about calling the police?

e)

Would you like me to give you a cheat?

5.

Natasha: I want to go shopping but I don't have any vehicle.


Wanda: .................................

a)

Shall I take you to the hospital with my car?

b)

Shall I take you to the school with my car?

c)

Shall I take you to the market with my car?

d)

Shall I take to the zoo with my car?

e)

Shall I take you to the gym with my car

6.

John: Hello, Jean. Where have you been?

Jean: Hi, John. I just bought few kilograms of apples in the

market.

John: Do you need some help to carry the apples?

Jean: _______

The suitable respond to complete the dialogue is ….

a)

I don’t know.

b)

Why?

c)

Of course, that’s very kind of you.

d)

I will help you.

e)

Good bye.

7.

Andy: I heard there will be a concert tonight. Would you like

to go with me?

Sam : I’m afraid I cannot.

Andy: Why? I think you really love the band.

Sam : Yes, I do. But I have many works at home.

Andy: Let me help you, then.

Sam : ___________

Andy: Never mind. That’s what friend should do.

a)

I really appreciate your help.

b)

I don't need your help.

c)

I am fine, thank you.

d)

I will go, too.

e)

Don't worry.

8.

Guest: Excuse me, but can you help me?

Staff: Of course, Ma'am. What can I do for you?

Guest: Someone just stole my purse off my shoulder outside the hotel

Staff: Are you ok?

Guest: Yes, just shaken up a bit

Staff: Why don't you sit here and I'll call the police for you?

Guest. I appreciate your help. I don't understand what the taxi driver is trying to say. Could you translate for me?

Staff: Of course ma'am. I'd be delighted to help


What was happening to the guest?

a)

Guest lost her purse

b)

Calling a police

c)

Asking for help

d)

Refusing the help

e)

Waiting in front of the hotel

9.

Guest: Excuse me, but can you help me?

Staff: Of course, Ma'am. What can I do for you?

Guest: Someone just stole my purse off my shoulder outside the hotel

Staff: Are you ok?

Guest: Yes, just shaken up a bit

Staff: Why don't you sit here and I'll call the police for you?

Guest. I appreciate your help. I don't understand what the taxi driver is trying to say. Could you translate for me?

Staff: Of course ma'am. I'd be delighted to help


What does the staff respond after knowing the problem?

a)

Asking a help

b)

Calling a police

c)

Leaving the guest

d)

Shaking guest's hand

e)

Sit down next to guest

10.

Guest: Excuse me, but can you help me?

Staff: Of course, Ma'am. What can I do for you?

Guest: Someone just stole my purse off my shoulder outside the hotel

Staff: Are you ok?

Guest: Yes, just shaken up a bit

Staff: Why don't you sit here and I'll call the police for you?

Guest. I appreciate your help. I don't understand what the taxi driver is trying to say. Could you translate for me?

Staff: Of course ma'am. I'd be delighted to help


"Of course, ma'am, I'd be delighted to help"

What does the sentence means?

a)

The staff asks a help

b)

The staff wants to help

c)

The staff offers help formally

d)

The staff refuses to help the guest

e)

the staff denies an offer from the guest

11.

Guest: Excuse me, but can you help me?

Staff: Of course, Ma'am. What can I do for you?

Guest: Someone just stole my purse off my shoulder outside the hotel

Staff: Are you ok?

Guest: Yes, just shaken up a bit

Staff: Why don't you sit here and I'll call the police for you?

Guest. I appreciate your help. I don't understand what the taxi driver is trying to say. Could you translate for me?

Staff: Of course ma'am. I'd be delighted to help


which one is NOT offering/accepting help expression?

a)

would you like me to help?

b)

Of course, sir

c)

Can you help me?

d)

What can I do for you?

e)

Could you translate for me?

12.

CLerk: Good afternoon, sir. May I help you?

Mr. Edo: Could you give me some details about your package tours?

Clerk: Certainly. Would you like to see our brochures?

Mr. Edo: Thank you. Well, this 7-day Japan tour seems to be an interesting one.

Clerk: We could book your tickets if you like

Mr. Edo: Oh yes, but it is not for me alone. I want five tickets to be booked.

Clerk: Sure we can do it. please fill in these forms.

Mr. Edo: Thank you

Clerk: Would you like us to send the tickets by post or mail?

Mr. Edo: Can I take them on this saturday?

Clerk: Sure, we'll keep them ready for you


Where does the conversation take place?

a)

office

b)

local ticket

c)

airport

d)

train station

e)

travel agency

13.

CLerk: Good afternoon, sir. May I help you?

Mr. Edo: Could you give me some details about your package tours?

Clerk: Certainly. Would you like to see our brochures?

Mr. Edo: Thank you. Well, this 7-day Japan tour seems to be an interesting one.

Clerk: We could book your tickets if you like

Mr. Edo: Oh yes, but it is not for me alone. I want five tickets to be booked.

Clerk: Sure we can do it. please fill in these forms.

Mr. Edo: Thank you

Clerk: Would you like us to send the tickets by post or mail?

Mr. Edo: Can I take them on this saturday?

Clerk: Sure, we'll keep them ready for you


Which statement does express offering help?

a)

Sure, we can do it

b)

We'll keep them ready for you

c)

I want five tickets to be booked

d)

Certainly

e)

Would you like us to send the tickets by post or mail?

14.

CLerk: Good afternoon, sir. May I help you?

Mr. Edo: Could you give me some details about your package tours?

Clerk: Certainly. Would you like to see our brochures?

Mr. Edo: Thank you. Well, this 7-day Japan tour seems to be an interesting one.

Clerk: We could book your tickets if you like

Mr. Edo: Oh yes, but it is not for me alone. I want five tickets to be booked.

Clerk: Sure we can do it. please fill in these forms.

Mr. Edo: Thank you

Clerk: Would you like us to send the tickets by post or mail?

Mr. Edo: Can I take them on this saturday?

Clerk: Sure, we'll keep them ready for you


"We could book your tickets if you like"

What does the sentence mean?

a)

the clerk wants to book the tickets

b)

the clerk offers to book the tickets

c)

the clerk will buy the ticket

d)

the clerk offers to buy the book

e)

the clerk asks to book the tickets

15.

CLerk: Good afternoon, sir. May I help you?

Mr. Edo: Could you give me some details about your package tours?

Clerk: Certainly. Would you like to see our brochures?

Mr. Edo: Thank you. Well, this 7-day Japan tour seems to be an interesting one.

Clerk: We could book your tickets if you like

Mr. Edo: Oh yes, but it is not for me alone. I want five tickets to be booked.

Clerk: Sure we can do it. please fill in these forms.

Mr. Edo: Thank you

Clerk: Would you like us to send the tickets by post or mail?

Mr. Edo: Can I take them on this saturday?

Clerk: Sure, we'll keep them ready for you


What should Mr. Edo do first if he want to book a ticket

a)

Fill the forms

b)

pay the tickets

c)

register his name

d)

accept the brochure

e)

understand the package