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WorksheetsManaging Organizational Changes
Total questions: 20
Worksheet time: 26mins
Selecting people who accept change is a way to overcome resistance change.
True
False
The four functions of management is being carried out by an individual called_________?
Supervisor
Manager
Subordinate
President
Which statement is true regarding planned change?
The activities that are proactive and purposeful; they are intentional, goal-oriented activities.
The goals of planned change are improving the ability of the organisation to adapt to changes in another environment and changing employee behaviour.
The change agents are people who react to and assume the responsibility for managing change activities.
Is accidental in nature.
Which of the following is an external force that would cause a company to make an organizational change?
A booming economy
The naming of a new CEO
An organization-wide restructuring
A widening span of control for managers
Which statement is true regarding resistance to change?
Resistance to change can result in loss of employee loyalty and motivation, increased errors or mistakes and increased absenteeism.
Group reasons to resist change are: habit, security, economic factors, fear of the unknown and selective information processing.
Resistance to change can take the form of a covert and immediate response, such as voicing complaints and engaging in job actions.
Individual sources of change include: structural inertia, limited focus of change, group inertia, threat to expertise, threat to power relationships and threat to resource allocations.
Change is?
To cause to be different
To cause to be the same
Easy
Rare
What are some common reactions to change?
All of these
Denial
Indifference
Anger
What are some tools to help the change process?
Communication
Training
Flexibility
All of these
Who is an innovator?
likely to include more leaders of opinions than other groups, are typically younger, have a higher social status and financial lucidity, are more educated
adopt an innovation after the average member of the society and approach innovation with a high degree of scepticism after most of the community has accepted the idea, typically have below average social status, low financial lucidity and little opinion leadership
the first individuals to adopt and have the following characteristics: risk takers, young, highest social class, financial lucidity, sociable and close contact to scientific sources and other innovators
Which statements are true of resistance to change?
Resistance to change can result in loss of employee loyalty and motivation, increased errors or mistakes and increased absenteeism.
Group reasons to resist change are: habit, security, economic factors, fear of the unknown and selective information processing.
Resistance to change can take the form of a covert and immediate response, such as voicing complaints and engaging in job actions.
Individual sources of change include: structural inertia, limited focus of change, group inertia, threat to expertise, threat to power relationships and threat to resource allocations.
Organisational development:
Is a strategy of redesigning the organisational structure to be flatter and increasing cross-functional activities and reshaping the culture to accept admitted failures and mistakes.
Is a change process based on systematic collection of data and then the selection of a change action based on what the analysed data indicates
Is a culture for change that stimulate a culture of innovation.
Is a collection of planned interventions, built on humanistic democratic values that seeks to improve organisational effectiveness and employee well-being.
April believes that people’s actions are guided by 'owning the decisions that are made'. Hence, she makes every effort to include her employees in defining problems, coming up with solutions and implementing those solutions.
The type of change strategy April most likely employs is:
training
coercion
communication & education
participation
What statements are true of planned change?
The activities that are proactive and purposeful; they are intentional, goal-oriented activities.
The goals of planned change are improving the ability of the organisation to adapt to changes in another environment and changing employee behaviour.
The change agents are people who react to and assume the responsibility for managing change activities.
Is accidental in nature.
Which of the following is the correct order of organizational levels?
Middle managers, supervisors, operative employees, top management
Operative employees, supervisors, middle managers, top management
Middle managers, operative employees, supervisors, top management
Operative employees, middle managers, supervisors, top management
Which of the following types of organizational structures is normally found in a smaller business with fewer employees?
Informal structure
Employer-based structure
Formal structure
Employee-based structure
A company divides employees into eastern, southern, western and central regions. Which of the following describes such departmentalization?
Geographic departmentalization
Product departmentalization
Target market departmentalization
Process departmentalization
Which of the following best describes organizational culture?
Geographic location of the workplace
The collective behaviors of individuals within an organization
Organizational procedures, manuals and dress codes
Superficial details indicating how things are done
Which of the following has the most significant influence on the formation of an organization's culture?
Union representatives and bargaining agreements.
HR policies and procedures.
The organization's approach towards total rewards.
The industry, environment and leaders of the organization.
An organizational culture in which people believe to be superior to the organization:
Person culture.
Task culture.
Power culture.
Role culture.
