TRUE or FALSE: Capacity is the minimum output level of a person can sustain to provide its product or service

Which of the following is not a type of activity?

TRUE or FALSE: The 1^st step in computing for the Capacity is to determine the AHT per activity

TRUE or FALSE: At the minimum, at least 3 months’ worth of data must be used in determining the average monthly volume

What activities do not have definite AHT and Monthly Volume?

A unit of measure equivalent to an employee’s full work day or workload is called

TRUE or FALSE: When the computed FTE is greater than 1.0 this means that the employee is under capacity/ under utilized

This refers to the outcome of an action or decision that contributes towards meeting business objectives

TRUE or FALSE: Improving processing time is a type of quantitative benefit

TRUE or FALSE: Any change from the current process or situation is a room for Benefit

These are the type of benefit that cannot be measured in terms of monetary or cost savings

TRUE or FALSE: In order to compute for the potential monetary savings, you have to multiply the hourly rate of an employee to the current manhours rendered per month

M in DMAIC stands for Measure

TRUE or FALSE: When determining an estimation for NON-FIXED Activities, I do not need to verify and confirm the estimate with the process owner