WorksheetsBusiness Communication
Total questions: 26
Worksheet time: 13mins
How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
Oral communication consists of anything that is written.
True
False
All messages we send and receive for official purpose is
External Communication
Business communication
Feedback
When the communication flows high level to lower..
Downward
Horizontal
Upward
When the people within the organization communicate with each other..
Internal Communication
External Communication
Horizontal Communication
Which of the following should you not do with your voice during a presentation?
Speak with clarity
Speak with projection
Speak to the audience
Speak to your notes or the screen
Nervously pacing back and forth is a good presentation skill.
TRUE
FALSE
Q2. Communication is always a ___ way process.
One
Two
Three
Four
Using telephone for business purposes is very different. Before calling, You must?
Buying data plan
Checking internet connection
Choosing the right time to call
Going for lunch
During telephone conversation, one must
Be responsibly
Talk like a boss
Put a smile on your face
Be courteous and establish a report
____________ is a description of the company.
Call Us
Contact Us
About Us
Email Us
Intercultural communication is defined as:
the process of communication between peoples of different cultures
connecting cultures via an interstate to enable communication
knowing how to communicate within ones own culture
Culture is defined as:
sharing of common beliefs, values, customs and behaviours of a group
knowing what each other likes to do, our attitudes and responses to one another
understanding how cultures begin, how to apply them, and what it means for the individual
Which non-verbal communication skill is universal, that is, they are the same across cultures?
Facial expressions
Body movements and posture
Gestures
Voice
When is it possible to NOT communicate.
When you are silent.
Sitting with your head down.
Standing in front of a door.
Never.
Which is a communication DON'T?
Speak loudly
Give appropriate feedback
Eye contact
Be open minded
Which is a communication DO?
Speak loudly
Laugh at people
Assume responsibility in dialogue
Blame
Which one is an effictive communication criteria?
Clear message
Laughing
Eyes Closed
None of the above
The process of exchanging thoughts and messages between two or more people is the definition of...
Eye Contact
Communication
Conflict
Communion
What a person wears (clothes) is categorized under which type of communication?
Verbal
Non-Verbal
