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WorksheetsDealing with complaints
Total questions: 10
Worksheet time: 10mins
How can you deal with a broken vase?
Vacuum it
Brush it
Clear it up
Refill it
How to ask about problems?
What seems to be the problem, sir/ madam?
I hope you'll continue your stay.
How do you get here?
Would you like something else?
What shouldn't you do when dealing with complaints?
Expressing your sympathy
Offer a solution
Explaining regulations
Making up funny story to cheer people up.
You can say :"Let me see if I can help, i just need a few details?" to ____
Be sorry
Ask for more details
Check-in
Check-out
Which room is the most suitable for them?
double room
triple room
four-bed room
twin room
Which is a suite?
"I am driving to San Francisco. I need somewhere to stay for the night." Which hotel is suitable for him?
a luxury hotel
a motel
a commercial hotel
a middle range hotel
How do you say to repeat a problem with a customer?
So do I.
So expensive is the ticket.
So the air conditioner in your room doesn't work.
So I would like to choose the red one.
What can you do if the customer complains about bad internet connection?
mop it
clean it up
check and fix it
put it up again
Choose the best response:"Can I use the kitchen?"
Of course not.
Only if you clean it up after use
No, you can use the kitchen.
The kitchen is over there.
