WorksheetsItel brain buster
Total questions: 15
Worksheet time: 75secs
Which tool is used to program a modem?
ITT
IBA
WAH
WHA
if 95-X is 63 and X-Y is 11, what is Y?
10
18
11
17
When should the customer make their advance payment?
POS
7 days after installation
30 days after installation
after bill comes out
How much is it to cancel safeguard before 6 months ?
$30
$25
$60
$6.99
Which heading is customer comments under IDA?
Billing Inquiry
Account management
Orders
Retail Management
____________ can call in to change the name on the account.(choose all that apply)
Authorized User
Account Owner
Brother
No one
How Do you verify an account, choose all that apply
Access code, drivers licence , MAC address
Access code, account number , Mac Address
Access code , Mac address, Call back to primary number
Call back to primary number , Access code , SSN
A customer is experiencing intermittent connection, what type of appointment should we schedule ?
SRO
TC
The TC code 155 is used for ?
no picture
no dial tone
pocket loss
safeguard
Check all that apply, an agent is able to?
Change due date
Reschedule restart
Take payment
Restart services disc for 60 days
Which cartoon is the cowardly dog in ?
Clifford the big red dog
All dog goes to heaven
Courage
101 Dalmatians
How much is it to purchase the modem through Suddenlink?
$60
$6.99
$80
$19.99
Good customer service is___________? (choose all that apply)
Giving the customer what they want.
Educating the customer while staying in the Policies of the company
Issuing a credit to fix the issue
Empathizing with the customer
listening to the customer and escalating the call to Supervisor
What are the main tools we use on our calls
IBA, IDA, MT
IBA, ITT, KDB
IBA, MT, ITT
IBA, TTI, MTAS
PNP, JLP, PPP
Where can you find activity log?
KDB
Genisis
ITT
IBA
IDA
