wayground logo

Free Printable Worksheets

NEW

Font size

S
M
L
XL
Worksheets

PRELIMINARY EXAMINATION (HPC3-BSHM-2)

Total questions: 20

Worksheet time: 15mins

Name
Class
Date
1.

It is sometimes called the Front Office in a limited-service hotel. In full-service, rooms division includes Front Office, Housekeeping, Security, and Engineering Department.

a)

Accounting

b)

Food and Beverage

c)

Sales and Marketing

d)

Rooms Department

2.

This Department is responsible for selling and marketing the hotel and its product.

a)

Rooms Department

b)

Accounting

c)

Sales and Marketing

d)

Human Resource Department

3.

It ensures that everything in the hotel is functioning. It takes care of repairing furniture and fixtures, and painting the required area.

a)

Housekeeping

b)

Front Office

c)

Security

d)

Engineering and Maintenance

4.

He/she is the over-all in-charge of the entire hotel and he/she oversees all of the departments in the Hotel.

a)

Resident Manager

b)

Manager

c)

Director of Human Resource

d)

General Manager

5.

Which of the following Types of Hotel Room that has two (2) variants or sub-type depending upon the size of the bed?

a)

Deluxe Room

b)

Double-Double Room

c)

Double Room

d)

Suite

6.

Departments that have limited guest contact such as engineering maintenance.

a)

Front of the House

b)

Back of the House

c)

Functional Group

d)

Administrative Group

7.

A Group that handles issues that are directly related to guests such as Housekeeping and Food and Beverage.

a)

Front of the House

b)

Back of the House

c)

Functional Group

d)

Administrative Group

8.

It involves dividing tasks into jobs, specifying the appropriate department for each job, determining the optimum number of jobs in each department, and delegating authority within and among departments.

a)

Operation

b)

Function

c)

Organizing

d)

Marketing

9.

Accommodations that offer facilities such as spa, basketball and tennis courts, golf course, fitness center, sailing, snorkeling, swimming among others that originally target High-income busy professionals who wish to spend time away from city's noise and crowd.

a)

Casino Hotels

b)

Airport Hotels

c)

Business Hotels

d)

Resorts

10.

This type of room faces water body, beach or a swimming pool. It generally has a large balcony.

a)

Lanai

b)

Studio

c)

Cabana

d)

Suite

11.

He/she directly reporting to the GM, the F&B Director is responsible in coordinating all food and beverage activities on a daily basis. He works directly with the chefs and F&B supervisors to create menus, manage food costs, uphold menu standards and control inventory.

a)

Resident Manager

b)

F&B Director

c)

Executive Housekeeper

d)

Director of Human Resource

12.

Oversees issues such as repairs and renovations, create budgets for the maintenance department, hires and train staff.

a)

Director of Security

b)

Director of Human Resource

c)

Chief Engineer

d)

Chief Accountant

13.

This includes departments that handle the behind the scenes details that keep the property running smoothly, organizes systems and processes that minimize chaos and manage administrative details such as Security and Accounting.

a)

Front of the House

b)

Back of the House

c)

Functional Group

d)

Administrative Group

14.

This Hotel would be large, often standing as a part of a cluster of similar hotels with a formal appearance and very good services such as reception, front desk and bellhop.

a)

One Star Hotel

b)

Two Start Hotel

c)

Four Star Hotel

d)

Five Star Hotel

15.

This suite has a single room with a bed and a sitting area. The sleeping area is in a bedroom separate from the parlour or living room.

a)

Sweet Suite

b)

Penthouse Suite

c)

Mini Suite

d)

Presidential Suite

16.

The following are Types of Hotel by Location, EXCEPT:

a)

Airport Hotel

b)

Boatels

c)

Casino Hotel

d)

Motel

17.

Which of the following is TRUE about Four Star Hotel?

a)

offers more spacious accommodations that include well-appointed rooms and decorated lobbies

b)

large and often standing as a part of a cluster of similar hotels with a formal appearance and very good

c)

offers a high degree of personal service and it is large and luxurious which offers a highest level of accommodations

d)

2 to 4 storey building with more personal atmosphere

18.

It is a well-furnished room with a dressing table, bedside table, a small writing table, a TV and a small refrigerator. This is normally suitable for one small family.

a)

Double Room

b)

Twin Double Room

c)

Deluxe Room

d)

Cabana

19.

This room faces a landscape, waterfall or a garden.

a)

Cabana

b)

Studio

c)

Lanai

d)

Hollywood Twin Room

20.

The following Hotel Types by size are TRUE, EXCEPT:

a)

400 to 700 rooms – Large

b)

200 to 399 rooms – Medium

c)

more than 700 rooms – Extra Large

d)

Up to 200 rooms – Small