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WorksheetsPRELIMINARY EXAMINATION (HPC3-BSHM-2)
Total questions: 20
Worksheet time: 15mins
It is sometimes called the Front Office in a limited-service hotel. In full-service, rooms division includes Front Office, Housekeeping, Security, and Engineering Department.
Accounting
Food and Beverage
Sales and Marketing
Rooms Department
This Department is responsible for selling and marketing the hotel and its product.
Rooms Department
Accounting
Sales and Marketing
Human Resource Department
It ensures that everything in the hotel is functioning. It takes care of repairing furniture and fixtures, and painting the required area.
Housekeeping
Front Office
Security
Engineering and Maintenance
He/she is the over-all in-charge of the entire hotel and he/she oversees all of the departments in the Hotel.
Resident Manager
Manager
Director of Human Resource
General Manager
Which of the following Types of Hotel Room that has two (2) variants or sub-type depending upon the size of the bed?
Deluxe Room
Double-Double Room
Double Room
Suite
Departments that have limited guest contact such as engineering maintenance.
Front of the House
Back of the House
Functional Group
Administrative Group
A Group that handles issues that are directly related to guests such as Housekeeping and Food and Beverage.
Front of the House
Back of the House
Functional Group
Administrative Group
It involves dividing tasks into jobs, specifying the appropriate department for each job, determining the optimum number of jobs in each department, and delegating authority within and among departments.
Operation
Function
Organizing
Marketing
Accommodations that offer facilities such as spa, basketball and tennis courts, golf course, fitness center, sailing, snorkeling, swimming among others that originally target High-income busy professionals who wish to spend time away from city's noise and crowd.
Casino Hotels
Airport Hotels
Business Hotels
Resorts
This type of room faces water body, beach or a swimming pool. It generally has a large balcony.
Lanai
Studio
Cabana
Suite
He/she directly reporting to the GM, the F&B Director is responsible in coordinating all food and beverage activities on a daily basis. He works directly with the chefs and F&B supervisors to create menus, manage food costs, uphold menu standards and control inventory.
Resident Manager
F&B Director
Executive Housekeeper
Director of Human Resource
Oversees issues such as repairs and renovations, create budgets for the maintenance department, hires and train staff.
Director of Security
Director of Human Resource
Chief Engineer
Chief Accountant
This includes departments that handle the behind the scenes details that keep the property running smoothly, organizes systems and processes that minimize chaos and manage administrative details such as Security and Accounting.
Front of the House
Back of the House
Functional Group
Administrative Group
This Hotel would be large, often standing as a part of a cluster of similar hotels with a formal appearance and very good services such as reception, front desk and bellhop.
One Star Hotel
Two Start Hotel
Four Star Hotel
Five Star Hotel
This suite has a single room with a bed and a sitting area. The sleeping area is in a bedroom separate from the parlour or living room.
Sweet Suite
Penthouse Suite
Mini Suite
Presidential Suite
The following are Types of Hotel by Location, EXCEPT:
Airport Hotel
Boatels
Casino Hotel
Motel
Which of the following is TRUE about Four Star Hotel?
offers more spacious accommodations that include well-appointed rooms and decorated lobbies
large and often standing as a part of a cluster of similar hotels with a formal appearance and very good
offers a high degree of personal service and it is large and luxurious which offers a highest level of accommodations
2 to 4 storey building with more personal atmosphere
It is a well-furnished room with a dressing table, bedside table, a small writing table, a TV and a small refrigerator. This is normally suitable for one small family.
Double Room
Twin Double Room
Deluxe Room
Cabana
This room faces a landscape, waterfall or a garden.
Cabana
Studio
Lanai
Hollywood Twin Room
The following Hotel Types by size are TRUE, EXCEPT:
400 to 700 rooms – Large
200 to 399 rooms – Medium
more than 700 rooms – Extra Large
Up to 200 rooms – Small
