WorksheetsReports
Total questions: 10
Worksheet time: 5mins
In Which Cases we can offer a reshipment for a customer?
Order Delivery in a Wrong Address
Package Damaged, wrong item or not delivery
Because is a loyal customer
Customer says that he purchase always in GNC
We can honor promo codes with points as appeasement?
True
False
What of this thing we can Do in a phone or chat contact
Say to the customer 'I Love you'
Take credit card numbers and purchase things for us
Verify the information and have the will to help
Enter to an account and provide information without verify the account
What we CANT Do over a Contact over the phone/Chat
Add/Modify a Credit Card Information
Follow all the QA Steps
Have will to help the customer
Ask for permission to place in hold the customer
The maximum amount for made a reshipment without Authorization is $65
True
False
What we need to do when a package is returned to the Warehouse?
Ask to GNC
Issue the refund
Call my mom
Email the Warehouse and CS Ops Team
Can we honor a promotion By adding Points
True
False
In Which case we can escalated to the Return Label?
Wrong Item/Item Damaged/Wrong Order
When a customer has an ADAS
I purchase by mistake
Because the product doesnt like
What information we need to validate a customer account
Phone number
Address, Loyalty Number, Transactions ID
Full Name, Phone number, Email (Address)
Just his name
In which case can i request a Cancellation in the #Order-Request Channel?
Wrong Address, Product OOS, Order Stuck Status (FTA, PS)
Customer choose wrong Products
He forgot to apply a Discount Code
They forgot to add more products to his bag
