WorksheetsRETAIL HANDBOOK
Total questions: 23
Worksheet time: 33mins
WHICH OF THE FOLLOWING COMMERCIAL POLICY IS INCORRECT?
a. MAXIMUM 3 SIMILAR BAG SKU PER SEMESTER
b. MAXIMUM 2 SIMILAR PERFUME SKU PER PURCHASE
c. MAXIMUM 4 SIMILAR BAG SKU PER SEMESTER
d. MAXIMUM 2 SIMILAR RTW/SHOES/SLG/ACC SKU PER SEMESTER
A SEMESTER IS ABOUT (a) MONTHS
FILL IN THE BLANKS REGARDING OUR EXCHANGE POLICY:
(4 ANSWERS REQUIRED)
A. ITEM MUST BE IN _________ CONDITION IN ___________ PACKAGING
B. PURCHASE WAS MADE WITHIN _______DAYS SINCE PURCHASE DATE
C. _____________ (PHYSICAL EVIDENCE) IS NEEDED
(a)
HOW LONG IS OUR WARRANTY PERIOD?
(a)
WE CAN OFFER REPAIR SERVICES TO ITEMS THAT HAVE PREVIOUSLY BEEN REPAIRED BY AN NON-AUTHORIZED REPAIR CENTRE EVEN IF ITS WITHIN THE WARRANTY PERIOD.
TRUE
FALSE
IT IS STRICTLY FORBIDDEN TO USE SOMEONE ELSE’S CEGID ID AND PASSWORD.
TRUE
FALSE
WHEN A CLIENT WANTS TO RETURN THEIR PURCHASE, WE SHOULD ALWAYS OFFER A REFUND AS THE FIRST ALTERNATIVE SOLUTION.
FALSE
TRUE
WHICH OF THE FOLLOWING EXPLAINS THE DEFINITION OF RETENTION RATE ON EXISTING CLIENTS?
a. NO. OF NEW CLIENTS WHO MADE AT LEAST 1 ADDITIONAL PURCHASE IN THE SAME YEAR
b. NO. OF CLIENTS WHO BOUGHT ITEMS DURING THE LAST 12 MONTHS
c. NO. OF CLIENTS WHO MADE AT LEAST 1 PURCHASE BETWEEN 12-24 MONTHS AGO AND WHO MADE OTHER PURCHASE IN THE LAST 12 MONTHS
d. NO. OF CLIENTS WHO MADE A VERY FIRST TRANSACTION DURING THIS YEAR/MONTH
WITH THE INTRODUCTION OF CEGID OFFLINE MODE, STATE ONE INSTANCE WHERE YOU ARE ALLOWED TO ISSUE A MANUAL INVOICE.
IN THE EVENT THERE IS A ROBBER IN YOUR STORE, WHAT SHOULD YOU NOT DO?
(a)
THERE MUST BE A MINIMUM OF (a) STAFF WHEN OPENING AND CLOSING THE STORE.
WHEN THE CASH REGISTER REACHES SGD (a) (EXCLUDING THE CASH FLOAT), THE CASH MUST BE MOVED IMMEDIATELY TO THE SAFE.
ONCE THE SAFE HAS MORE THAN SGD (a) , STORE-IN CHARGE SHOULD CALL BRINKS TO COLLECT THE CASH THE FOLLOWING DAY AND NOT WAIT FOR THE NEXT SCHEDULED VISIT.
CHOOSE TWO CORRECT STATEMENTS REGARDING STAFF LOOKS AND GROOMING.
a. STAFF IS ALLOWED TO KEEP THEIR UNIFORM WHEN THEY LEAVE THE COMPANY
b. STAFF IS ALLOWED TO WEAR THEIR UNIFORM OUTSIDE OF WORKING HOURS
c. STAFF LOOKS AND GROOMING GUIDELINES IS NOT SUBJECT TO PERSONAL INTERPRETATION
d. STAFF IS ALLOWED TO WEAR WATCHES FROM COMPETITOR’S BRAND
e. STAFF MUST RETURN THEIR UNIFORM TO THEIR STORE MANAGER IN THE EVENT THEY LEAVE THE COM.
WHY MUST ALL RESERVATIONS BE REGISTERED IN CEGID AND LINKED TO CLIENT CODE?
OUR RESERVATION POLICY IS 5 DAYS AND WE ARE EXPECTED TO DO FOLLOW UP WITH CLIENTS (THAT HAS ITEMS RESERVED) WITHIN 48 HOURS.
TRUE
FALSE
NAME THESE WAREHOUSES IN CEGID:
B:
X:
Z:
Q:
Y:
U:
STATE ONE DIFFERENCE BETWEEN THE USE OF WAREHOUSE Q AND X IN CEGID?
WHEN RETURNING END OF SEASON ITEMS BACK TO THE WAREHOUSE, WE NEED TO CHECK ITEM’S CONDITION, SELECT “END OF SEASON” AS TRANSFER REASON IN CEGID, PACK ITEM PROPERLY AND PROTECTED WITH PRODUCT CODE ON EACH ITEM
TRUE
FALSE
WHICH OF THE FOLLOWING STOCK TRANSFER ACTIONS SHOULD NOT BE DONE?
a. REQUESTING FOR ITEMS JUST BECAUSE YOUR STORE HAS SOLD OUT OR THINK YOU NEED IT
b. ITEM’S CONDITION SHOULD BE CHECKED BEFORE SHIPPING OUT TO OTHER STORE
c. CHECKING WITH OTHER STORE IF THEY CAN RELEASE DESIRED STOCK BEFORE TAKING A CLIENT’S DEPOSIT
d. ANSWER TO EMAILS REGARDING STOCK TRANSFER WITHIN 48 HOURS.
GIFTING CELINE PRODUCTS TO CLIENTS OR PARTNERS IS ALLOWED.
TRUE
FALSE
CITES IS VALID FOR (a) MONTHS.
AS A STORE, WHAT ARE THE 7 DAILY CONTROLS TO PERFORM? (HINT: 6 CONTROLS RELATES TO CEGID)
