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Telephoning Quiz

Total questions: 15

Worksheet time: 10mins

Name
Class
Date
1.
a)

Can I talk to Susan Olivia

b)

Shall I call you with your last name?

c)

May I know who's calling ,please?

d)

Can you tell me her name,please?

2.
a)

Could you speak to Mr.Aziz,please?

b)

Can I take a message from you

c)

.Could I speak to Mr.Aziz,please?

d)

Would you like to call him again

3.
a)

Could you tell me about your product ,please


b)

Who's speaking

c)

Could I speak to Mr.Iwan,please

d)

Could you put me through to Doni

4.

a)

Hold the line,please

b)

Sorry to keep you waiting

c)

Who's speaking,please

d)

Yes,I'm speaking

5.

What is the capital city of Indonesia?

a)

Jakarta

b)

Palembang

c)

Denpasar

d)

Padang

6.
a)

I am sad to tell you the truth

b)

I would like to talk about the ticket service

c)

I am calling to confirm my trip to Disneyland

d)

I am disappointed with the service last night

7.

Andre : I need to book a room for this weekend.May I know the rate?

Banu : ........... And which room would you like to have, single or double?

Andre : Sure.My name is Andrea Thomas and I'd like single room,please.

a)

Will you put me through Mr.Brown?

b)

Can I talk to the manager?

c)

May I leave a message?

d)

May I know who's speaking?

8.

Receptionist : Good morning.What can I do for you,sir?

Guest : I'd like to talk to the Personnel Manager,please.

Receptionist : .I am sorry he is at the meeting now. ....?

Guest : Yes.My name is Hendarto.Please ask him to call me back

a)

Can I leave a message

b)

Could you call him later

c)

Have you met him before

d)

Would you like to leave a message

9.

Receptionist : Good morning, Nirwana Hotel. Can I help you?

Caller : Room 1023, please.

Receptionist : I'm sorry, there is no answer.............................?

a)

What can I do for you

b)

How do you spell it

c)

Can I take a message

d)

He is not in at the moment

10.

Caller : Hello. Could I (a)   to Mr. Aziz, please ...?

Nita : I'm sorry, he is out. Could you call back at four?

Caller : All right. Thank you.

11.

Operator : Pemalang Hotel. Can I help you?

Chandra : Good morning, Could you put me (a)   to Mr.Andi, please?

Operator : I’m sorry he’s out now. May I have your name, please?

Chandra : This is Chandra.

12.

Aryo : Good morning.This is Aryo calling.May I talk to Mr.Agus,please?

Receptionist : ...the line,please I'll try to put you through to Mr.Agus at his office.

(a)  

13.



(a)  

14.



(a)  

15.

Which of these is the largest planet in the Solar System?

a)

Earth

b)

Mars

c)

Mercury

d)

Jupiter