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Prof Comm Chapter 1 Study Guide

Total questions: 17

Worksheet time: 9mins

Name
Class
Date
1.

______________________ is the process of using words, sounds, signs or actions to exchange information or to express thoughts.

a)

Goodwill

b)

Communication

c)

Rhetoric

d)

Feedback

2.

___________________ incorporates written, verbal, visual, and digital communication to provide factual information that is usable in the workplace.

a)

Professional communication

b)

Goodwill

c)

Communication process

d)

Channel

3.

Which of the following is NOT one of the purposes for communicating that we discussed on the notes?

a)

Inform

b)

Persuade

c)

Make a request

d)

Joke

4.

The ____________________________ is a series of actions on the part of the sender and the reciever of a message and the path the message follows.

a)

Communication process

b)

Digital citizenship

c)

Rhetoric

d)

Instruct

5.

The _____________ is the person who has a message to communicate.

a)

Sender

b)

Receiver

c)

Translation

d)

Feedback

6.

The _______________ is HOW the message is transmitted (e.g. texting, talking, Facetime).

a)

Sender

b)

Channel

c)

Receiver

d)

Message

7.

The ________________ is the person who reads, hears or sees the message.

a)

Sender

b)

Formal communication

c)

Informal communication

d)

Receiver

8.

_________________ is casual sharing of information with no customs or rules of etiquette involved.

a)

Message

b)

Sender

c)

Formal communication

d)

Informal communication

9.

________________ is the act of using good manners in any situation.

a)

Language

b)

Sender

c)

Etiquette

d)

Translation

10.

When using written communication in a professional setting, it is necessary to use standard English.

a)

True

b)

False

11.

______________ communication is using visual aids or graphics to communicate an idea or concept.

a)

Written

b)

Verbal

c)

Visual

d)

Nonverbal

12.

______________ communication is speaking words to communicate.

a)

Written

b)

Verbal

c)

Visual

d)

Nonverbal

13.

_________________ communication is recording words through writing.

a)

Written

b)

Verbal

c)

Visual

d)

Nonverbal

14.

__________________ communication is an action, behavior, or attitude that sends a message to the receiver.

a)

Written

b)

Verbal

c)

Visual

d)

Nonverbal

15.

__________________ is messages sent through gestures, facial expressions, posture, and other body actions.

a)

Personal space

b)

Body language

c)

Eye contact

d)

Paralanguage

16.

________________ is the attitude projected with the tone of a person's voice.

a)

Personal space

b)

Body language

c)

Eye contact

d)

Paralanguage

17.

When maintaining eye contact with another person in a professional setting, it is a GOOD idea to stare.

a)

True

b)

False