WorksheetsProf Comm Chapter 1 Study Guide
Total questions: 17
Worksheet time: 9mins
______________________ is the process of using words, sounds, signs or actions to exchange information or to express thoughts.
Goodwill
Communication
Rhetoric
Feedback
___________________ incorporates written, verbal, visual, and digital communication to provide factual information that is usable in the workplace.
Professional communication
Goodwill
Communication process
Channel
Which of the following is NOT one of the purposes for communicating that we discussed on the notes?
Inform
Persuade
Make a request
Joke
The ____________________________ is a series of actions on the part of the sender and the reciever of a message and the path the message follows.
Communication process
Digital citizenship
Rhetoric
Instruct
The _____________ is the person who has a message to communicate.
Sender
Receiver
Translation
Feedback
The _______________ is HOW the message is transmitted (e.g. texting, talking, Facetime).
Sender
Channel
Receiver
Message
The ________________ is the person who reads, hears or sees the message.
Sender
Formal communication
Informal communication
Receiver
_________________ is casual sharing of information with no customs or rules of etiquette involved.
Message
Sender
Formal communication
Informal communication
________________ is the act of using good manners in any situation.
Language
Sender
Etiquette
Translation
When using written communication in a professional setting, it is necessary to use standard English.
True
False
______________ communication is using visual aids or graphics to communicate an idea or concept.
Written
Verbal
Visual
Nonverbal
______________ communication is speaking words to communicate.
Written
Verbal
Visual
Nonverbal
_________________ communication is recording words through writing.
Written
Verbal
Visual
Nonverbal
__________________ communication is an action, behavior, or attitude that sends a message to the receiver.
Written
Verbal
Visual
Nonverbal
__________________ is messages sent through gestures, facial expressions, posture, and other body actions.
Personal space
Body language
Eye contact
Paralanguage
________________ is the attitude projected with the tone of a person's voice.
Personal space
Body language
Eye contact
Paralanguage
When maintaining eye contact with another person in a professional setting, it is a GOOD idea to stare.
True
False
