A page or collection of Web pages that can be viewed and modified by anybody with a Web browser and access to the Internet.

Short for Web log. A collection of personal thoughts posted on a public Website. Blogging is the act of adding entries to a blog.

A centralized office used for the purpose of processing a large volume of requests by phone.

The ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member.

A call center that allows consumers to contact agents via avenues other than by telephone.

The integration of telephony and data technologies.

A problem-solving model in which a task ordinarily performed by one person is outsourced to a large group or community in order to obtain and analyze large amounts of data.

The practice of categorizing online content through tags.

A computer-based method of communication in which users can type and view messages sent to one or more recipients, and view the responses immediately.

Web page that integrates content and scripts from multiple Websites to create new applications.

A data format that adds human-readable metadata to existing code so that the data can be processed by other software.

A person's ability to use technology in non-stationary positions and in transit.

The use of audio or video digital-media files that are distributed through Web feeds to subscribed users.

A status indicator that conveys a person's willingness and ability to engage in communications.

A Web 2.0 implementation by which Web data is contextualized with the addition of machine-readable metadata.

The practice of creating networks of friends, associates, and clients who can discuss topics in common. Online social networking is a powerful concept used by individuals and businesses worldwide.

Spam that is delivered through instant messaging.

A method of person-to-person communication in which users type short text messages from mobile phones.

A method by which a blogger receives notification when other bloggers link to his or her blog entry.

A business trend that seeks to simplify and integrate all forms of communication. Also, a set of technologies that enable voice to be converted into text, and vice versa.

A technology that converts voice into data packets for transmission over a packet-switched IP network. Allows the use of the Internet for real-time voice and video traffic.

A concept referring to the changing trends in the use of WWW technology and Web design that have led to the development of information-sharing and collaboration capabilities.

A data format for delivering Web content that is updated frequently.

An application programming interface (API) that is used to transfer XML and other text data between a Web server and browser.