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WorksheetsCommunication Practice
Total questions: 42
Worksheet time: 22mins
What are the 6 steps to good communication? (mark all 4 from this list)
Listen
Talk
Gain their attention
Prepare
Declare the massage
Custom,habit,involves "small talk".
commonplace
sharing feelings
factual
maximum
personal ideas
Open expressions of feelings or emotions.
personal ideas
commonplace
share feelings
factual
maximum
Tell judgement or ideas,test the listener"s reactions.
commonplace
share feelings
factual
maximum
personal ideas
Telling and explaining the facts. No commitment of self.
sharing feelings
factual
commonplace
maximum
personal ideas
The expression '' you are saying you are angry'' characterizes which active listening skill.
reflecting
summarizing
validating
restating
Open ended questions which are used to clarify.
encourage the sharing of information
have one or two word answers
an example is ''what time is it''
usually stop communication
Saying ''These are things I heard you say and feel,'' characterize which active listening skill?
Restating
Clarifying
Summarizing
Reflecting
Saying ''Tell me more,'' characterizes which active listening skill?
Encouraging
Clarifying
Restating
Reflecting
Encouragement is a listening skill that may result in:
The speaker feels the listener is not listening
A speaker gets to talk through the situation and think of solutions
The speaker is able to evaluate the advice given by the listener
The speaker gets frustrated with no feedback
Listener responses like ''It sounds as is if you''re frustrated,''or ''You seem upset fit under which listening technique?
Encouraging
clarifying
Restating
Reflecting
Match the body language to the meaning. Folded arms means...
Don't understand,no interest
Shy,not wanting to or comfortable communicating
Defensiveness
Bored,Impatient
Thoughtful
What are the 6 steps to good communication? (mark all 2 from this list)
Yell
Fight
Read body language
Be assertive
Match the body language to the meaning. Drumming fingers mean...
Don't understand,no interest
Shy,not wanting to or comfortable communicating
Defensiveness
Bored,Impatient
Thoughtful
Match the body language to the meaning. Frown means...
Don't understand,no interest
Shy,not wanting to or comfortable communicating
Defensiveness
Bored,Impatient
Thoughtful
Match the body language to the meaning. Stroking chin means...
Don't understand,no interest
Shy,not wanting to or comfortable communicating
Defensiveness
Bored,Impatient
Thoughtful
Match the body language to the meaning. Lowered eyes mean...
Don't understand,no interest
Shy,not wanting to or comfortable communicating
Defensiveness
Bored,Impatient
Thoughtful
Which includes a component that is NOT a part of body language?
Gestures, eye contact, facial expressions, and territory
Gestures, eye contact, facial expressions, posture, and positions
Gestures, eye contact, facial expressions, and verbal messages
Gestures, eye contact, facial expressions, and positions
Body language varies by:
Country and region
Age of the person talking
Job the person has
What grade the person is in
The term kinesics means:
Crooked person
Copying each others' motions
Body language
Kenny's property
Intimate distance for talking has a distance of:
1.5 to 3 feet
18 inches or less
13 feet or more
3.2 feet to 13 feet
What does cultural intelligence mean?
Capable of relating to and working well across cultures
Being smart and knowing a lot of information
Ignoring the cultures of other that have a different culture than you
A message will inform and persuade better if the speaker:
Threatens listeners with consequences
Ignores the listener's values or problems and gets to the point
Rehearses the message with reasons, promises, or questions ahead of time
Which introductory phrase might make the listener not help?
''You owe me money,pay me.''
''Both of us know you owe me money,I need it for bills.''
''There's something you need to know, I need the money you owe me.''
What a relief it would be if you could pay the money back that you owe me.''
Which is a definition for ASSERTIVE reactions to pressure?
Don't say anything, let the situation go,and don't get involved
Let the world know the bad consequences you will create if you don't get your way
Plan ahead, be honest,tell your feelings,and what you want
What is the best definition of self-care?
taking care of myself while also taking care of my family
care for myself in whichever ways work best for me
taking care of your family when they need you the most
Which of the following is not a good example of self-care?
getting enough sleep
spending time with people that make you happy
ask for help if you need it
spend tie on harmful social media
Which one of the following is something you should look for in a partner?
They aren't caring or honest
they put you down
they treat you with respect
they remind you to not care about school
True OR False: When you are trying to communicate in a relationship, you should not be attacking
True
False
Make 2 things you should do to communicate when you are angry.
Talk
Hide
Blab
Stop
Make 2 things you should do to communicate when you are angry.
Think
Yell
Listen
Ignore
Match the phrasing with the emotional reaction:
Feeling honest, like the speaker is saying real feelings
It..
You...
We...
I...
...but.. (in the middle)
Match the phrasing with the emotional reaction:
The REAL message is not the first but the second part
It..
You...
We...
I...
...but.. (in the middle)
Match the phrasing with the emotional reaction:
Makes the listener defensive
It..
You...
We...
I...
...but.. (in the middle)
Match the phrasing with the emotional reaction:
Puts the topic away from feelings. No connections.
It..
You...
We...
I...
...but.. (in the middle)
Match the phrasing with the emotional reaction:
Creates a feeling of a group where one may be left out.
It..
You...
We...
I...
...but.. (in the middle)
Match the assertive technique to the example:
"No, my teacher would flunk me."
Humor
Express unpleasant outcomes
Use reverse psychology
Match the assertive technique to the example:
"Yeah, I've heard that before, I think we will make it my middle name."
Humor
Express unpleasant outcomes
Use reverse psychology
Match the assertive technique to the example:
"Now thanks, my taste buds are gone from that plate of hot nachos."
Humor
Express unpleasant outcomes
Use reverse psychology
Match the assertive technique to the example:
"No thanks, because I have to get up at 5:00 in the morning."
Make an excuse
Suggest other activities
Accept that you are hurt or embarrased
Match the assertive technique to the example:
"No way, I'm hurt that you said that."
Make an excuse
Suggest other activities
Accept that you are hurt or embarrassed
Match the assertive technique to the example:
"No, I'm going to watch the game. Do you want to come with me?
Make an excuse
Suggest other activities
Accept that you are hurt or embarrassed
