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Communication in Health Care

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Which of the following are true in regard to communication (check all that apply)?

a)

Includes verbal, written, and nonverbal methods.

b)

Involves a sender, receiver, and feedback.

c)

Is not an essential ingredient for quality healthcare.

d)

Can hinder delivery of message when communicated poorly.

2.

Which of the following is NOT an example of nonverbal communication?

a)

rolling eyes

b)

sleeping

c)

arms folded

d)

voicing your opinion

3.

The person who initiates (starts) the conversion is the ______________.

a)

sender

b)

receiver

c)

audience

4.

Communication in the healthcare setting can be a source of ______________(check all that apply).

a)

comfort when delivered in an empathetic manner

b)

stress when delivered in poor manner

c)

comfort when spoken loudly

d)

frustration when delivered in a poor manner

5.

We can use our senses (smell, sight, and touch) to gather information about a patient's condition.

a)

true

b)

false

6.

Understanding what a patient is experiencing by "putting yourself in the other person's shoes" is called ___________.

a)

sympathy

b)

respect

c)

empathy

d)

clarity

7.

These findings (symptoms) cannot be seen or felt.

a)

subjective

b)

objective

c)

observations

8.

Subjective or objective?

The patient states, "I cannot sleep at night."

a)

subjective

b)

objective

9.

Subjective or objective?

The patient was brought to the emergency room and was noted to have a laceration (cut) to the left foot.

a)

subjective

b)

objective

10.

Subjective or objective?

The patient went to Convenient Care because he was having abdominal pain.

a)

subjective

b)

objective

11.

Subjective or objective?

The patient presented to the doctor's office with a red rash all over his face.

a)

subjective

b)

objective

12.

Subjective or objective?

The patient complains of a headache for a week.

a)

subjective

b)

objective

13.

If you make an error when writing something in the chart, you must scribble it out really good or use White Out.

a)

True

b)

False

14.

A deaf patient has a _____________ barrier to communication.

a)

cognitive (thinking) impairment

b)

cultural belief difference

c)

psychological impairment

d)

physical impairment

15.

Which of the following is NOT an effective way to communicate with a deaf patient?

a)

speak louder

b)

use sign language

c)

write it down

d)

speak slowly and look straight at the patient